Senior Associate, SAP CRM - Utilities
Role details
Job location
Tech stack
Job description
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Support the execution of CRM projects and initiatives that align with client business goals to enhance customer experience and improve service delivery.
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Contribute to the implementation, configuration, and support of SAP CRM solutions, with a focus on SAP Service Cloud v2. Participate in end-to-end delivery activities across design, build, test, and deployment, as needed for the engagement.
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Support and lead SAP CRM project delivery activities (e.g., planning, status reporting, and RAID management) to help teams execute on time and with quality.
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Collaborate and learn from a high-performing team of SAP CRM professionals, and work alongside client stakeholders to deliver high-quality outcomes across the project lifecycle.
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Support gathering and documenting business requirements and translate them into functional specifications and user stories for configuration and development. Analyze current-state CRM processes, identify improvement opportunities, and support the design of optimized future-state workflows.
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Coach and review work products of Analysts/Associates.
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Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
Requirements
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Three (3) to five (5) years of recent experience in the SAP C4C/ Service Cloud V1/V2.
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Bachelor's degree from an accredited college or university in information technology, business administration, or a related field, or alternatively significant experience in SAP.
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Experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA is a plus.
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Solid understanding, or appetite to learn, of the utilities industry and its specific business processes.
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Strong communication and interpersonal skills with the ability to work on large-scale projects and collaborate within cross-functional teams.
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Familiarity or experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
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Travel as needed
Benefits & conditions
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M132ADV_4_26 California Salary Range: $97755 - $204585 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.