IT Technical Support Specialist

We are seeking an experienced and motivated IT Technical Support Specialist to support a brand-new, high-profile warehouse operation in Moreno Valley, California. This is a start-up operation that will run 24/7, supporting critical warehouse technology, systems, equipment, and users across multiple shifts.

As part of the launch team, you will play a key role in building and supporting the site's IT infrastructure and ensuring operations stay connected, productive, and running smoothly around the clock.

Why Join Our Team?

• Be part of a major warehouse start-up from day one
• Work in a fast-paced, technology-driven environment
• Opportunity to help build systems, processes, and support structures
• High visibility role with growth potential
• Collaborative and team-oriented culture
• Climate-controlled warehouse environment
• Work with cutting-edge warehouse technology and systems

What You'll Do

• Provide onsite technical support for warehouse operations and office teams
• Troubleshoot hardware, software, network, printer, RF scanner, and system issues
• Support warehouse technology including handheld devices, workstations, label printers, WiFi connectivity, and operational systems
• Assist with setup, installation, and maintenance of IT equipment and infrastructure
• Respond to IT support requests in a timely and professional manner
• Support users across multiple shifts in a 24/7 operational environment
• Coordinate with corporate IT teams and third-party vendors as needed
• Help maintain system uptime and operational continuity
• Document issues, resolutions, and support activities
• Assist with onboarding, user setup, permissions, and equipment deployment, How you will contribute
• Work in a JIT environment managing a deck of parts and suppliers to ensure material availability for export to end Customer can be completed on time.
• Responsible for escalating the daily part risk status and issues to the FG Supervisor at all times. Ensure strict adherence to escalation procedure to include Hot Parts List.
• Support emergency parts process to cover export requirements on problem parts. Support and organize Premium Freight requirements with Customer preferred provider, adopting root cause analysis and responsibility.
• Investigate and respond to any issue flagged up by stores operatives, to include stock losses, quality issues and supplier short shipments.
• Generate and maintain standards and procedures for interfacing with key areas, building strong relationships with the Customer, Part Suppliers, Purchasing, Goods Receiving, Order Control and Inbound Freight.
• Work hand in hand with the customer at their location to develop flowcharts, spreadsheets and all reporting documentation as needed by the customer.
• Highlight and manage supplier in distress in line with current Customer process.
• Maintain system accuracy and support P.I. process.
• Maintain Parts Inventory floats to be in line with company operational space and cost.
• Prepare & maintain accurate KPI's supporting departmental objectives.
• Manage problem suppliers using the SPEEDY process and involving Customer contract and Purchasing where required.
• Coordinate engineering changes / model year parts introduction's on new and existing vehicle line's minimizing obsolescence costs.
• To respond to any phone calls, emails or faxes from suppliers or work colleagues during the course of working day.
• Other duties as assigned

Are you passionate about technology, problem-solving, and supporting fast-paced operations? Do you thrive in environments where no two days are the same? If so, this is your opportunity to be part of something big from the very beginning!, * Previous IT support or technical support experience in warehouse, logistics, manufacturing, or operational environments preferred

• Strong troubleshooting and problem-solving skills
• Experience supporting PCs, printers, scanners, mobile devices, and network connectivity
• Familiarity with Windows operating systems, Microsoft Office, and basic networking concepts
• Strong customer service and communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment
• Flexibility to support multiple shifts, weekends, or off-hours as needed
• Ability to work onsite in Moreno Valley, CA

Preferred Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Experience supporting warehouse management systems (WMS) or operational technology environments
• Experience in start-up or high-growth operations is a plus
• Certifications such as CompTIA A+, Network+, or similar are a plus, * Associates Degree required, Bachelor's preferred.
• Can demonstrate the ability to make decisions quickly, sometimes in demanding situations.
• Effective communication skills at all levels internally and externally.
• Good understanding of mathematical based analytical, computer literate in Microsoft Word, Excel and PowerPoint. (Access would be an advantage)
• Ability to work in fast paced environment and to tight deadlines.
• Experience of CMMS3 and / or SAP within supply chain functions preferable.
• Material flow analysis and inventory management skills.
• Demonstrate flexibility / commitment and support in all situations including out-of-hours when necessary.
• Knowledge of working with ISO quality standards, and core problem solving and root cause analysis skills.

At DP World, we are transforming global supply chains through innovation, technology, and world-class operations. This is more than just an IT support role - it is an opportunity to help launch and support a state-of-the-art operation that will make a real impact., DP World is an Equal Opportunity Employer. We are committed to creating an inclusive workplace that values diversity and promotes equal employment opportunities for all applicants and employees., DP World is committed to complying with all applicable laws providing equal employment opportunities and maintaining a workplace free from unlawful discrimination, harassment, and retaliation., DP World participates in the E-Verify program, where required by law, to confirm employment eligibility., For California positions, employment with DP World is considered at-will unless otherwise provided by an applicable collective bargaining agreement or written employment contract. This means either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law., DP World is committed to maintaining a safe and healthy work environment and complies with all applicable workplace safety regulations and customer-specific safety requirements.