Software Support Specialist

• Provide high-quality phone and email support of Tyler's New World Public Safety software applications
• Perform extensive troubleshooting of key software and hardware components to closure
• Take ownership of technical incidents and coordinate resolution with product development team when necessary
• Replication of complex customer issues
• Train customers in system operation and software functionality

• Bachelor's Degree in MIS, CIS or other related Technical field preferred
• General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
• Readiness to learn new technologies at lightning speed
• Commitment to providing an exceptional experience to our customers
• Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation
• SQL Experience highly preferred

Troy, Michigan Travel 0-5% Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.