Network Operations Engineer (Tier II)

• Multi-disciplined network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.
• Provides touch labor for all network devices.
• Oversees monitoring of network assets per SLAs.
• Performs break/fix and maintenance activities.
• Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
• Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
• Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
• Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Troubleshoots complex problems to closure.
• Assesses and implements Change Requests as needed in accordance with the Change Management process.
• Hands-on technical position that provides Tier 2 technical expertise. Performs site surveys, configuration and engineering, installation planning, and documentation services for the customer as they relate to all network services.
• Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.

• "Degree: Technical BA/BS degree;
• Experience: 5 years with bachelor's degree;
• Commensurate: High School diploma or associate degree plus a minimum of 7 years performing as a Network Operations Engineer supporting large, complex networks in a Network Operations Center environment;
• Specific Skills: Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);
• Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
• Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC); CCNA or equivalent; Clearance: Secret"

With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014-2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What's in It for You?

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Time Off (PTO) & 11 Paid Holidays
• Life and Disability Insurance
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Recognition and Referral Programs
• Employee Assistance & Identity Theft Protection
• Equal Opportunity Statement

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.