ICAM Systems Administrator

Gridiron IT is seeking a ICAM Systems Administrator to support the Identity, Credential, and Access Management (ICAM) team under the NASA NCAPS Program. This role system administration, engineering, and operational support for NASA s Identity, Credential, and Access Management (ICAM) capabilities.

Qualifications 75% System Engineering and Administration (Primary Responsibilities)

• Perform vendor software installation and upgrades.
• Manage server software and operating system environments.
• Conduct custom configuration of ICAM-related applications and services.
• Test end to end ICAM services for performance and functionality.
• Monitor operational stability across integrated ICAM systems.
• Provide Tier 2 Technical Operational Support for distributed administrators across NASA Centers.
• Support Windows and Linux environments, including Windows IIS hosted applications.
• Troubleshoot Apache/Tomcat instances.
• Provide Tier 2/3 customer support and participate in 24x7 incident/event response rotation.
• Develop, monitor, and maintain SolarWinds alerts.
• Monitor and enhance Splunk dashboards and alerts (query development desired).
• Maintain NED/NCAD service accounts.
• Maintain SSL certificates in service trust stores.
• Schedule and coordinate maintenance activities.
• Participate in ICAM scrums and service related meetings.
• Maintain Operational Work Instructions (OWIs) and support contingency plan reviews.
• Research and address security vulnerabilities.
• Deploy custom code migrations (IdMAX, NAMS, Container, etc.).
• Maintain OpenShift deployments and configurations utilizing Docker, InteliJ, etc
• Coordinate technical issues with NCAPS Engineering and ICAM DBAs.
• Serve as Workflow Maintainer for system?related workflows.
• Document system configurations, mappings, processes, and records.
• Conduct in?depth testing for new or modified systems.
• Ensure high availability and proactively identify infrastructure issues.
• Provide technical communication in user friendly language.
• Contribute effectively in a team oriented, collaborative environment.

25% TFTI Issuance Support at JSC RSA Token Issuance & Credential Management

• Manage RSA SecurID token distribution through NASA s secure locker systems and center postal services.
• Provide in?person locker support at JSC on?site one day per week.
• Coordinate remote token distribution activities.
• Verify user identity during token issuance and maintain strict chain?of?custody procedures.

• Bachelors and 1 year of experience OR 5 years of experience

• Experience installing, configuring, and troubleshooting Windows and Linux systems.

• Experience with IIS?hosted applications.

• Experience troubleshooting Apache/Tomcat.

• Experience with Tier 2/3 support and 24x7 availability for incidents.

• Ability to escalate with ICAM Service Leads and Application Admins.

• SolarWinds monitoring expertise.

• Splunk dashboard monitoring and query writing.

• Ability to maintain NED/NCAD service accounts.

• SSL certificate lifecycle management.

• Ability to coordinate maintenance activities.

• Participation in ICAM scrums and service reviews.

• OWI management and contingency plan support.

• Vulnerability remediation.

• Custom code migration support.

• Coordination with NCAPS engineering and ICAM DBAs.

• High attention to detail and self direction.

• Workflow Maintainer capability for system workflows.

Desired Qualifications

• Familiarity with ICAM Services.
• Experience with SQL data mining/analysis.
• Ability to troubleshoot complex systems.
• Ability to document systems and processes.
• Ability to perform in depth system testing.
• Ability to ensure system availability and identify issues proactively.
• Research skills for system/product evaluations.
• Strong communication skills.
• Team oriented collaboration skills.
• Ability to assess and improve system efficiency.
• Experience with system planning, security principles, and software management.

Salary Range $40-45/hr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron s benefits programs.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.