IT Technician

We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow., You will work from the project location in New Albany, OH, Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.

• Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
• Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
• Network Support: Install and assist with basic network troubleshooting and connectivity issues.
• IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
• User Training: Provide training to internal users on hardware and software usage.

To qualify for the role, you must have

• Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
• 3 years' commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
• Proficiency using Microsoft Office suite and Windows operating system software.
• Experience steadfastly documenting all works performed in ticketing system.
• User Data Transfer to New laptops.
• Thorough understanding of hardware technical specifications and General Network experience.
• Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
• Ability and willingness to learn new skills quickly.
• Ability to safely lift up to 40 lbs.
• Able to frequently work beyond forty hours per week.
• Able to travel out of state, sometimes on short notice, and stay overnight as needed.
• Able to train in Michigan for 2-3 weeks.

Ideally, you'll also have

• CompTIA A+ certification
• Networking knowledge, including router/firewall configuration and management.
• Direct end-user support experience