ServiceNow Admin/Developer

Full time opening for a ServiceNow Admin/Developer. This role is on site to start and offers hybrid options after a few months. Must be local to the Philly area and a Citizen or GC holder. Position will involve the following:

• Administer, maintain, and support ServiceNow environments including Development, UAT, and Production
• Coordinate with ServiceNow on system upgrades, patches, and platform maintenance
• Configure and support core ITSM modules including:

• Incident Management
• Change Management
• Problem Management
• Service Catalog

• Manage user accounts, roles, groups, and system permissions
• Develop and maintain:

• Workflows and Flow Designer automations
• Forms, fields, and UI policies
• Business rules and client scripts

• Monitor platform performance and troubleshoot technical issues
• Manage update sets and migrations between ServiceNow instances
• Maintain data integrity through imports, exports, and data cleanup activities
• Configure and maintain notifications, SLAs, and reporting dashboards
• Support integrations with enterprise tools including SCCM, SolarWinds, and Splunk
• Document configurations, processes, and governance standards
• Handle day-to-day ServiceNow support including user access requests and issue resolution
• Configure new forms, fields, and workflows based on business requirements
• Troubleshoot and resolve ServiceNow incidents in a timely manner

• 3-5 years of hands-on ServiceNow administration experience
• Strong understanding of ITSM processes and ITIL framework principles
• Experience with:

• JavaScript scripting within ServiceNow
• Flow Designer and Workflow Editor
• CMDB administration
• LDAP/SSO technologies including SAML and ADFS

• ServiceNow Certified System Administrator (CSA) required
• Experience with ITAM and ITOM modules preferred
• Strong troubleshooting, communication, and stakeholder management skills