Help Desk Technician

· Provide first-line technical support for desktops, laptops, mobile devices, and peripherals

· Respond to and resolve help desk tickets in a timely and professional manner

· Set up and configure new user accounts, hardware, and software

· Install, upgrade, and troubleshoot Windows and Mac operating systems

· Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)

· Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues)

· Maintain accurate documentation of issues, resolutions, and system configurations

· Support onboarding and offboarding of employees (equipment setup, access provisioning)

· Escalate more complex issues to senior IT staff or vendors as needed

· Assist with inventory tracking and asset management of IT equipment

· Provide on-site support in office and manufacturing environments, including cleanroom areas as needed

· Associate's or Bachelor's degree in Information Technology or related field preferred

· Equivalent combination of education, certifications, and relevant experience will be considered

Experience

· 1-5 years of IT support, help desk, or desktop support experience

· Experience supporting end users in a professional environment preferred

Skills/Knowledge/Abilities:

· Basic knowledge of Windows and Mac operating systems

· Familiarity with Microsoft 365 and user account management

· Understanding of basic networking concepts (IP, DNS, Wi-Fi)

· Strong troubleshooting and problem-solving skills

· Excellent communication and customer service skills

· Ability to manage multiple tasks and prioritize effectively

· Ability to work independently and as part of a team