Specialist IT Application Support

• Provide required technical support for applications, systems, and end users via ticketing tools, email, or collaboration platforms
• Monitor applications and systems, identify issues, and perform initial troubleshooting
• Log, track, and update incidents, service requests, and known issues in ITSM tools (e.g., ServiceNow, Jira, etc.)
• Escalate issues to senior support teams with clear diagnostics and documentation
• Assist with application deployments, configuration changes, and routine maintenance activities
• Perform automations related to basic server, job, and service health checks and validations
• SOX/Non-SOX Reporting Automation and Simplification
• Create and maintain support documentation, runbooks, and knowledge articles
• Support post incident reviews and help identify preventive actions
• Collaborate with cross functional IT teams during upgrades, releases, and maintenance windows
• Develop a thorough understanding of Academy policies, procedures and safety rules
• Duties may change; team members may be required to perform other duties as assigned

• High School diploma or equivalent
• Bachelor's degree in computer science, Information Technology, Engineering, or a related degree

Work Experience:

• 0-2+ years of work experience
• Java EE, Java Script, XML and XSD experience required
• Experience with Microsoft SQL server and object oriented development principles required
• Knowledge supporting mobile applications and administration preferred
• Basic knowledge of Windows/Linux, databases, Cloud, and web based applications
• Exposure to scripting or automation (Python, PowerShell, Shell, etc.) preferred
• Familiarity with AI assisted tools, monitoring platforms, or automation frameworks preferred
• Basic knowledge of cloud platforms (AWS, Azure, GCP)
• Understanding of ITIL concepts, incident management, and root cause analysis
• Previous internship or academic project experience in IT support, automation, or application development a plus, * Strong interpersonal, written, and verbal communication skills, and interface effectively with individuals at various levels
• Ability to work well under pressure while consistently meeting time sensitive deadlines
• Self-motivated with the ability to work on multiple projects in a fast-paced environment
• Ability to work independently, as well as effectively contribute to a team environment
• Analytical with strong problem-solving abilities and creative resolution skills
• Acceptable level of hearing and vision to perform job duties

• This is an in-office role, Monday-Friday, with regular presence required at the corporate headquarters
• Regular, reliable attendance is required
• Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays based on business needs
• Acceptable level of hearing and vision to perform job duties

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers. We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun. Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!