Desktop Support I

The Desktop Support I position is responsible for providing technical support for hardware, software, and systems across Security Financial Bank. As an integral member of the Information Systems team, this role ensures reliable technology operations within branch locations and the corporate office by troubleshooting issues, maintaining equipment, supporting users, and partnering with internal teams and third-party vendors. Strong communication, initiative, and a desire to continuously learn are key to success in this role.

Your responsibilities will include:

• Configure, install, maintain, and repair computers, peripherals, and related equipment
• Troubleshoot advanced hardware, software, network, and systems issues
• Resolve multiple levels of help desk tickets according to established Service Level Agreements
• Document issues and resolutions using a ticketing system
• Work with third-party vendors to resolve technical issues
• Support Microsoft Windows environments, Microsoft 365, VOIP systems, and mobile devices
• Knowledge of the bank's Business Continuity and Disaster Recovery planning and documentation and ability to support the point person responsible for these activities
• Participate in an on-call rotation and occasional after-hours support
• Follow banking regulations and security policies related to data and equipment
• Ability to work a rotational on-call schedule

Do you have experience in Wireless networking?, Do you have a Associate's degree?, Security Financial Bank (SFB) is seeking a Desktop Support I professional to join our Information Systems team. This role supports our branches and corporate office by providing advanced hardware, software, and systems support. If you enjoy problem-solving, value strong communication, and take pride in supporting others through technology, this may be the opportunity for you., * Strong communication skills and a customer-focused mindset

• Curiosity and a desire to understand how systems function
• Self-motivated with the ability to prioritize and manage tasks independently
• Comfortable working both independently and as part of a team
• Professional, tactful, and able to handle sensitive information with confidentiality

Education

• Associate's or Bachelor's degree in a Computer Hardware Support, Computer Networking or MIS related field.

Experience

• 0-3 years in an IT environment functioning as a support staff member

Other Skills and Abilities

• Knowledge of operating systems such as Windows 7, 10, Various Server OS
• Knowledge of Cisco wireless networks and platforms.
• Knowledge of MS Office Suite (Word, Excel, and Outlook)
• Knowledge of Mobile Device Management platforms
• Knowledge of VOIP phone systems
• Knowledge of network concepts, structures, and troubleshooting
• Knowledge of server level software and hardware installation, and troubleshooting
• Ability to work effectively both independently and in a team environment
• Ability to manage multiple assignments and adjust to changing priorities
• Willingness to learn new computer skills
• Willingness to learn new software
• Effective written and oral communication
• Ability to interact with customers and employees positively with tact, diplomacy and confidentiality

Pulled from the full job description

• Paid time off
• Volunteer time off, + A collaborative, close-knit IT team that values communication and shared knowledge

• A supportive, inclusive culture that recognizes your contributions
• Stability and the opportunity to deepen your technical expertise
• Meaningful work supporting community banking operations
• Comprehensive benefit package
• Paid volunteer time off
• & more!