WarehousingOperationsCoachingInventory Management SystemDetail OrientedSelf-MotivationMicrosoft OfficeFull Stack DevelopmentProblem SolvingTroubleshooting

The Repair & Lab Technician, Level 1 works from the client's corporate office, supporting the client's ssuite of product and service offerings - including the inteleTABLET solution - through the intake, basic repair, and deployment readiness of hardware devices used at client facilities. Under direct supervision, this entry-level role performs damage assessment, routine diagnostics, device setup, and field preparation across a range of devices including phones, tablets, kiosks, and charging stations., * Intake and inspect broken or damaged devices; perform basic diagnostic tests to identify issues and apply corrective action under the guidance of senior technicians.

• Assist with device configurations in preparation for product and service installation at client facilities, following step-by-step direction from the Technical Support and infrastructure teams.

• Ensure required software, applications, and security measures are installed and validated prior to device re-deployment; utilize mobile device management (MDM) software under supervision to verify and clear device information.

• Maintain accurate records of device damage, repair activity, and parts usage using the approved inventory management software.

• Support parts inventory organization and communicate supply needs to the Technical Support Manager or more experienced technicians.

• Collaborate with team members and other departments to assist with device preparation, testing, and problem resolution.

• Assist with other duties and tasks related to in-field devices as directed., * Devices are accurately inspected, logged, and prepared for repair or configuration under supervision.

• All service and repair activity is documented completely and on time in approved systems.

• Parts inventory records are kept current and organized.

• High school diploma or equivalent required

• Enrollment in or completion of a technical training program, Associate's degree, or equivalent coursework preferred

Experience

• 0-2 years of experience in a technical, repair, or support role

• Exposure to mobile devices, consumer electronics, or basic hardware repair a plus, * CompTIA A+ certification a plus; willingness to pursue certification required

• Basic proficiency in Microsoft Office Suite

• Fundamental knowledge of mobile device and hardware components

• Eagerness to learn new technologies, repair procedures, and client systems

• Good organizational habits and attention to detail

• Dependable, self-motivated, and receptive to coaching and feedback

• Ability to work effectively as part of a team under direct supervision, Hardware, Repair, Troubleshooting, comptia a+

Top Skills Details

Hardware,Repair,Troubleshooting,comptia a+

Additional Skills & Qualifications

Working Conditions and Physical Requirements

Physical Requirements

• Sitting and/or standing for long periods of time

• Continuous use of fingers, hands, wrists, and arms

• Stooping, reaching, and climbing as required

• Ability to carry up to 50 pounds

Working Environment

• Typical office and cubicle environment

• Warehouse and tech lab exposure

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.