Information Technology Support Engineer

• Deliver Level 1 and Level 2 IT support, managing incidents and service requests efficiently.
• Aim to resolve the majority of issues at first contact using remote tools or on-site support.
• Accurately log, track, update, and close tickets within the ITSM system.
• Configure and deploy end-user devices, including PCs, laptops, and peripherals; manage system imaging and software installations.
• Support IT projects by contributing to documentation, standard operating procedures, and solution design.
• Maintain accurate asset lifecycle records for IT equipment and technology components.
• Monitor emerging technologies and proactively recommend improvements to enhance IT services and user experience.

• Degree in IT Support, Computer Science, or a related field (or equivalent hands-on experience).
• Minimum of 5 years' experience in a similar IT support role, preferably within an international environment.
• Fluent in French, with strong written and spoken English skills.

Technical Skills & Experience

Core Requirements:

• Microsoft 365 (Office 365) administration and support
• Windows 11 installation, configuration, and troubleshooting
• PC hardware, laptops, and peripheral devices
• IP telephony and corporate mobile device support
• Active Directory (user, group, computer, and GPO management)
• Entra ID (Azure AD) user and group management
• Microsoft 365 tools (Teams, SharePoint, OneDrive)
• Exchange (On-Premises and Online): mailbox management, distribution lists, shared mailboxes
• Atlassian tools (Jira, Confluence)

Nice to Have:

• PowerShell scripting
• Windows Server administration
• System Center Configuration Manager (SCCM)
• Basic networking knowledge (routers, switches)
• ITIL framework knowledge or certification