Desk Side Support Engineer (On-site | German & English)

We are looking for a Desk Side Support Engineer to provide hands-on IT support to end users in a fully on-site environment. This is a long-term, 3-year role suited for professionals who enjoy direct user interaction and resolving day-to-day IT issues in a corporate setting., * Provide desk-side and walk-up IT support to end users

• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, printers, peripherals, and mobile devices
• Work with Windows OS and standard enterprise applications
• Log, track, and update incidents and service requests in the ticketing system (ServiceNow)
• Coordinate with remote support teams and escalate when required
• Follow IT processes, security standards, and SLAs
• Deliver a professional, customer-focused support experience

• Experience in Desk Side / Desktop / On-site IT Support
• Strong troubleshooting skills in an end-user environment
• Fluent German and English (mandatory)
• Familiarity with ITIL-based support environments
• Strong communication skills and service mindset
• Ability to work independently in a fully on-site role

• 100% on-site role - 5 days per week in the office
• Fixed working hours: 08:30 AM - 5:30 PM
• Corporate office environment with direct end-user interaction