IT Service Catalogue Manager

Budget BenchMarking Business Services Make IT Skills Analyse Portal IT-Service Support MS Excel PowerPoint TARGET Teamfähigkeit, The IT Service Catalogue Manager is responsible for maintaining the service catalog.

• Ensures that all information in the service catalog is accurate and up to date.

• Furthermore, the function presents all IT services to end-user (internal Customers), helping to improve customer relations and service orientation.

• Optimize the source-based allocation of IT costs and form the basis for a business impact analysis.

• Supports the standardization of IT services Main tasks:

• Annual review. Expansion to include new services. Inclusion of shadow IT services

• Coordination of new requirements with business representatives

• Annual adjustment of prices based on current costs.

• Target-actual cost comparison. Preparation of true-up

• Once a year preparation of the IT Budget cost sharing per entity

• Maintenance of IT Business Services in the IT Service Portal

• Support tax audits

• Support in benchmarking of individual IT technical services

• Establish a process for onboarding, change, and offboarding of IT Services

• Reporting based on IT Services Usage/Costs

• Strong communication and analytical skills: The ability to communicate effectively with colleagues and clients, as well as analyze data and information to make informed decisions.
• Open-minded with the ability to convince people: The ability to be open-minded and receptive to new ideas, as well as persuade others to adopt new ideas or ways of thinking.
• Team player (pro-active): The ability to work effectively in a team environment, take initiative, and contribute to team goals.
• Structured: The ability to organize and prioritize tasks effectively, manage time efficiently, and work independently with minimal supervision.
• Conflict management: The ability to identify and professionally resolve conflicts that benefit all parties involved.
• Language English and German fluently: The ability to speak, read, and write fluently in both English and German languages.
• Excellent IT Skills (MS PowerPoint, Excel, SAP): The ability to use Microsoft PowerPoint and Excel software effectively, as well as SAP software., * Audits, Betriebliches Kontinuitätsmanagement, Budgetierung, Data Analysis, Einarbeitung, IT Service Management, Instandhaltung, Konfliktlösung, Kundenbeziehungsmanagement (CRM), Microsoft Excel, Microsoft Powerpoint, SAP Applications, Selbstbedienungs-Technologien, Servicekatalog, Technische Dienstleistungen, Zeitmanagement

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process. Symrise - always inspiring more…