IT Service Lead

We are thrilled to offer an exciting opportunity for a hands-on Engineering Team Manager (known internally as a Service Lead) to join our Enterprise Engineering team. The role will lead a team of Software Developers responsible for the design, development, delivery, and support of YBS's Microsoft Dynamics 365 and Power Platform solutions and associated integrations. The role will also be responsible for YBS's Robot Process Automation (RPA) capabilities.

We are currently on a transformation journey, and this role will be central to shaping how Dynamics 365 and the Power Platform are used to improve customer and colleague experiences, ensuring solutions are secure, resilient, scalable, and well governed.

Our team culture is built on collaboration and inclusivity. We value individuality and strive to create a welcoming environment where everyone can thrive.

This is a hybrid role, where you can blend working from home, with office presence at either of our Leeds & Bradford Head offices.

About the role

The role is accountable for daytoday leadership of Developers, driving highquality delivery while ensuring platforms are well supported and aligned to business outcomes. You will

• Lead and linemanage a team of Software Developers, setting clear priorities, supporting career development, and fostering a highperforming, inclusive team culture
• Manage and lead engineering activity, ensuring delivery of software solutions in line with service levels, agreed standards, and regulatory expectations, including planning and prioritisation of development work, demand management and resource planning, oversight of change delivery into live environments & effective management of thirdparty delivery partners
• Plan, organise, and develop robust support arrangements for Dynamics 365 and Power Platform services. There may be a future requirement for a 24/7 support model as the service grows to ensure timely resolution of incidents, problems, and defects. You'll also be accountable for engineering change delivery across the Dynamics 365 and Power Platform estate
• Drive continuous improvement, contributing to longerterm technical and delivery roadmaps and influencing the use of Dymanics365 and Power Platform capabilities across YBS
• Provide technical leadership and assurance, ensuring engineering standards, quality, security, and resilience expectations are consistently met by the team providing ongoing team coaching and mentoring
• Act as Deputy for the Software Engineering Manager as required

Do you have experience in Software development?, You'll have proven experience leading Software Development Engineers, within a Microsoft Dynamics 365, Power Platform and RPA environment. What will you bring to the role?

• A strong understanding of prioritisation, people engagement, cost/ risk management in a regulated environment
• Experience in setting and assuring engineering standards, with a focus on quality, resilience, and technical excellence
• Ability to balance people leadership with delivery accountability, improving how software services are built, supported, and evolved within YBS
• Experience of budget planning and forecasting, supporting costeffective delivery and service management.
• Strong communication skills, able to translate technical concepts for nontechnical audiences and build effective relationships across the business
• Be a confident people leader, able to bring colleagues on the journey to new ways of working and technologies
• Strong working knowledge of Power Apps, Power Automate, Copilot Studio, and associated governance and development patterns.
• Understanding of Microsoft Azure DevOps or similar tooling for work management, CI/CD, and deployment.
• Experience leading teams delivering lowcode and/ or automation solutions, including RPA

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: * Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. * Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). * Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension. * Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. * My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.