Head of Ecommerce

The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy)., Client LeadershipOwn senior relationships across 6-7 retainer accountsLead weekly trading calls, monthly reviews & quarterly business reviewsTranslate client goals into integrated, cross-channel strategiesIdentify and convert account growth opportunities Trading & Commercial PerformanceOwn trading cadence (reporting, forecasting, promos, peak trading)Drive core KPIs: revenue, AOV, CVR, margin & retentionBuild forecasts, models & performance frameworks per accountDeliver consistent, insight-led reporting across all clients Cross-Channel DeliveryCoordinate CRM, paid media, SEO, CRO & development teamsEnsure all output is commercially aligned and client-readyBrief creative, site & CRM work with clear performance focusIdentify funnel opportunities, risks & optimisation priorities Team LeadershipManage and develop an eCommerce ManagerSet standards, quality bar & ways of working across accountsContribute to wider agency best practice Commercial GrowthDrive organic growth within existing accountsSupport new business pitches & onboardingContribute to service development & commercial strategy

6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred. Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting. Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce. Demonstrable track record of growing accounts and managing senior client stakeholders. Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar. Confident running trading calls, QBRs, and senior client conversations. Excellent written and verbal communication.

Remote and flexible workingHoliday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)Direct mentoring from senior operators across every channel and direct contact with eCommerce Director This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.

eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency, instead, we utilise our proprietary data platform, industry leading experience, and bespoke global infrastructure, to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.