Automation Solutions Analyst

The Automation Solutions Analyst is responsible for the rapid design, delivery, and iteration of AI-enabled solutions that solve real business problems across the firm. This role sits at the intersection of AI capability and business need - translating stakeholder requirements into working solutions quickly, using Microsoft Copilot, Power Platform, and a growing library of reusable AI tools., + Deliver rapid, reusable AI-enabled solutions using Microsoft Copilot, Power Apps, Power Automate, and AI Builder - with a focus on fast turnaround and repeatable patterns.

• Maintain and expand a library of templated AI solutions that can be quickly configured and deployed to meet common business requests.
• Engage directly with practice and business stakeholders to understand needs, scope solutions, and manage expectations through delivery.
• Assess incoming requests and determine the appropriate delivery approach - templated, configured, or escalated.
• Identify and proactively surface opportunities where AI tooling can improve legal workflows, reduce manual effort, or enhance the client experience.
• Document solutions, configurations, and reusable components to a consistent standard, supporting knowledge sharing.
• Support firmwide AI adoption by providing hands-on enablement, guidance, and light training to end users on deployed solutions.
• Collaborate with the broader team - including advanced AI engineers and automation engineers - to ensure solutions are appropriately scoped and handed off when needed.
• Stay current with developments in Microsoft Copilot, the Power Platform ecosystem, and emerging AI tools relevant to legal and professional services environments.
• Displays professionalism, quality service, and a positive, solutions-first attitude to all internal stakeholders.
• Assumes additional responsibilities as assigned.

• Proficiency with Microsoft O365 applications.
• Strong technical background with a focus on workflow automation and process improvement.
• Experience in process automation, scripting, and workflow design, and automation tools (Power Automate, PowerApps, SharePoint, PowerBI, ServiceNow) preferred
• Desire to learn new techniques and skills.
• Strong analysis, planning, organizing and time management skills.
• Effective interpersonal, verbal, and written communication skills.
• Strong attention to detail and an ability to handle and prioritize multiple tasks and work under deadlines.
• Interest in and ability to acquire new skills and tackle challenging projects.
• Ability to work effectively with both users and technical staff in team-oriented environments.

Education:

• Bachelor's degree

Required Experience

• 2-3 years' application design, development, and support experience. Workflow and process improvement methodology and technology solution experience strongly preferred.
• Knowledge of machine learning and artificial intelligence concepts.
• Experience in a legal, professional service, or regulated environment is advantageous but not required.