Technical Support

Nesco Resource, LLC
Uniondale, United States of America
29 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate
Compensation
$ 65K

Job location

Remote
Uniondale, United States of America

Tech stack

Microsoft Word
Microsoft Excel
Microsoft Windows
iOS
Microsoft Outlook
Identity and Access Management
Peripherals
Microsoft Onedrive
Computer Equipment
Information Technology
User Administration

Job description

We are seeking an experienced IT Support Specialist / Desktop Support Analyst to provide hands-on technical support in a fast-paced professional services environment. This role will be responsible for delivering high-quality end-user support, troubleshooting hardware and software issues, supporting onboarding and offboarding activities, and maintaining user productivity across desktop, mobile, and conference room technologies., * Provide day-to-day technical support for end users, troubleshooting and resolving hardware, software, and connectivity issues.

  • Respond to and manage helpdesk tickets, ensuring timely resolution and excellent customer service.
  • Support and maintain desktop/laptop hardware, peripherals, printers, and mobile devices.
  • Install, configure, and troubleshoot Windows 11 and Microsoft 365 environments.
  • Perform workstation deployments, imaging, setup, and user configurations for new hires and hardware refreshes.
  • Manage onboarding and offboarding processes, including account provisioning, equipment setup, and access management.
  • Coordinate office equipment moves, workstation setups, and technology installations.
  • Provide support for conference room technology and assist with audio/video meeting setups and troubleshooting.
  • Support mobile devices, including setup, configuration, and troubleshooting.
  • Participate in IT projects, upgrades, migrations, and system rollouts as assigned.
  • Participate in an on-call rotation to support after-hours technical issues.

Requirements

The ideal candidate will have strong experience in desktop support, user administration, device deployment, and troubleshooting within a Windows-based enterprise environment., * 3 years of experience in Desktop Support, Helpdesk, or Technical Support

  • Strong hands-on experience with Windows 11
  • Strong experience supporting Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive)
  • Experience with hardware deployment, imaging, and workstation configuration
  • Experience with user onboarding/offboarding processes
  • Experience supporting mobile devices (iOS/Android)
  • Strong troubleshooting skills across hardware, software, printers, and connectivity
  • Experience supporting conference room audio/video systems
  • Strong communication, customer service, and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work independently and collaboratively, * Experience supporting legal applications or law firm technology environments
  • Experience with legal document management systems such as NetDocuments or iManage
  • Experience supporting financial or billing applications
  • Experience with document review platforms
  • IT certifications such as CompTIA A , Microsoft Certified, or similar
  • Associate's or Bachelor's degree in Information Technology or related field, * Hybrid schedule (3 days onsite / 2 days remote)
  • Collaborative team environment
  • Rotating on-call support coverage

Benefits & conditions

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

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