IT Specialist

• Be a champion of tech equity, assisting and planning tech workshops for underserved communities and providing basic technical assistance to users of our computer labs.
• Provide support and upkeep of community computer labs.
• Provide technical support and troubleshooting for hardware, software, and network issues for internal users (Tier 1).
• Collaborate with the IT staff to analyze and resolve complex technical problems (Tier 2).
• Assist with the implementation of new technologies and systems.
• Document technical procedures, create user guides, and build KB articles.
• Assist in maintaining documentation relating to IT assets and work orders
• Upkeep and administration of the Yardi RentCafé resident portal.
• Assist in the administration and upkeep of CRHA social media accounts, including Instagram and Facebook., * The employee is occasionally required to stand, walk, and drive.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet to moderate.
• Occasional work on ladders, in tight spaces (not confined), and around low-voltage systems is required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as negotiated to meet the ongoing needs of the organization.

Do you have experience in macOS?, * Enrolled in or have completed a 2- or 4-year IT-related degree program (IT, CS, Cybersecurity, etc.), or equivalent work experience.

• Knowledge and experience in social media, including but not limited to: Facebook and Instagram.
• Ability to work independently, problem solve, and use critical thinking skills.
• Ability to prioritize tasks according to production impact on CRHA.
• Working knowledge of O365 and O365 Admin
• Knowledge of Windows 11 and Apple operating systems (macOS and iOS).
• This is a public-facing role; patience and customer service mentality are essential.
• Read and write English proficiently.
• Must be able to pass a background check and have a good driving record.

Preferred Skills

• Previous experience in providing technical support, customer service, or in a help desk environment is preferred but not required.
• Knowledge of AnyDesk, Action1, and DeepFreeze preferred but not required.
• Knowledge of Ricoh MFPs preferred but not required.
• Knowledge of WordPress is preferred, but not required
• Knowledge of Yardi and Yardi apps is preferred, but not required.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.
• Balance to navigate ladders and pitched roofs
• Ability to lift up to 35 lbs.
• Walking, standing, and kneeling for long periods of time
• 20/20 vision (corrected), * 0-2 years; current students enrolled in a degree program in information technology or a related field nearing completion are encouraged to apply.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Day shift
• Monday to Friday
• Occasional after-hours work may be required to facilitate meetings or workshops for our staff or residents., NO ON-CALL
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Open PTO Policy (3 weeks extended leave in first year)
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay, with opportunity to move to salaried after probation period

Schedule:

• 8-hour shift
• Monday to Friday

Job Type: Full-time

Pay: $24.00 - $25.36 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay

We are the Charlottesville Redevelopment and Housing Authority (CRHA). In Charlottesville, we believe that quality, affordable housing is a fundamental human right. For more than 60 years, we have taken great pride in being the primary provider of "housing of first opportunity" in our community. As such, we continue to strive tirelessly and passionately to be a resident-centered organization committed to excellence in providing affordable quality housing, revitalizing communities, and promoting upward mobility and self-sufficiency through partnerships in the public and private sectors. We subscribe to a "Residents First!" philosophy grounded in relationships that develop and thrive only when mutual respect, dignity, and commitment are afforded to one another. At CRHA, relationships matter. In addition to creating opportunities for our residents to reach their potential through housing programs and resident services, we also provide opportunities for our employees to grow professionally and contribute meaningfully to the workplace and the community. We foster a collaborative and respectful work environment where every team member plays a significant role in advancing our mission.