Help Desk Support Technician

NuAxis Innovations
Hadley, United States of America
1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Hadley, United States of America

Tech stack

Dynamic Host Configuration Protocol
DNS
Issue Tracking Systems
Virtual Private Networks (VPN)
Networking Basics
Network Connections
Remote Access Technology
Software Engineering
TCP/IP
Peripherals

Job description

  • Deliver Tier 1 support for desktops, laptops, and peripherals
  • Troubleshoot hardware/software issues and coordinate repairs
  • Support network connectivity, VPN, and remote access tools
  • Perform system imaging and OS deployment (Windows 10/11)
  • Manage incidents through ticketing systems
  • Support antivirus/security protocols and endpoint protection
  • Provide user training and guidance

Requirements

  • 1-3 years of technical support experience
  • CompTIA A+ or equivalent
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred

  • Experience supporting government clients
  • Knowledge of endpoint security tools

About the company

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

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