Forward Deployed Engineer

As a Forward Deployed Engineer, youll work directly with IFS Acquired organizations to deliver custom, production-ready AI solutions that solve real-world problems. Youll lead the design and deployment of intelligent agents across business workflowsowning everything from discovery and prototyping to configuration, testing, and launch.

This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customers needsensuring rapid value delivery and laying the foundation for long-term success.

What Youll Do

• Partner with acquired companies to scope and implement AI Agent use cases across complex workflows
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors)
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
• Document technical decisions and hand off stable deployments

What Were Looking For

• 25 years of experience in a software engineering, solutions engineering, or ML deployment role
• Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
• Familiarity with building LLM applications, RAG systems, or conversational AI workflows
• Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle)
• Ability to translate business problems into technical solutionsand deliver them fast
• Strong interpersonal skills; youre just as comfortable on a whiteboard with a customer as you are in code
• Bias toward action, ownership, and continuous learning in dynamic environments

Nice to Have

• Background in SaaS, customer experience, support operations, or manufacturing systems
• Experience deploying AI in mission-critical environments
• Prior work with enterprise AI platforms or multi-agent orchestration

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

$168,160.00 - $315,300.00 per year

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.