IT Project Manager

• Lead and manage enterprise-level IT projects from initiation through implementation, including highly complex or high-risk telephony and digital security initiatives
• Drive enterprise telephony modernization and access management projects
• Develop and manage project plans including scope, timelines, resource requirements, budgets, risk mitigation strategies, and communication plans
• Coordinate implementation activities related to IAM, MFA, SSO, telephony, and related security technologies
• Write and manage RFPs for external services; oversee vendor contracts, deliverables, performance metrics, and payments
• Define and communicate project objectives, milestones, dependencies, risks, and success criteria to stakeholders and executive leadership
• Develop business requirements, workflow documentation, process models, and project governance materials
• Partner with infrastructure, networking, cybersecurity, telecom, and operations teams to ensure secure, scalable, and compliant solutions
• Facilitate project meetings, steering committees, stakeholder reviews, and executive status reporting
• Identify, manage, and resolve project risks, issues, dependencies, and escalations
• Estimate resource needs and coordinate staffing support across departments and external vendors
• Provide strategic input and recommendations to leadership regarding enterprise IT project priorities and operational improvements

We are seeking a seasoned Senior IT Project Manager with deep experience leading enterprise telephony and digital security/access management initiatives. This role will drive large-scale modernization projects involving voice infrastructure, identity and access management, authentication technologies, and enterprise security platforms across a complex enterprise environment. The ideal candidate combines strong technical project leadership with the ability to manage cross-functional stakeholders, vendors, budgets, and enterprise risk. The successful candidate will operate with a high degree of autonomy, leading enterprise-wide initiatives through influence, credibility, and sound judgment while ensuring projects are delivered on time, within budget, and aligned with business objectives., * Bachelor s degree in Computer Science, Engineering, Information Systems, or a related field

• PMP Certification required
• Proven experience managing enterprise telephony and digital security/access management projects
• Experience leading projects involving:

• VoIP and enterprise telephony platforms
• Contact center technologies
• Identity and Access Management (IAM) and Privileged Access Management (PAM)
• Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
• Authentication and directory services

• Experience writing RFPs and managing vendor contracts, deliverables, and payments
• Experience coordinating infrastructure, telecom, networking, and security vendors
• Knowledge of fiscal planning, forecasting, and budget preparation
• Exceptional communication, stakeholder facilitation, and executive reporting skills
• Proven ability to lead cross-functional teams, resolve conflict, and influence without direct authority
• Proficiency with project management tools, process documentation, and workflow/process modeling