Help Desk Specialist

• Provide Tier 1 IT support to end users and system administrators
• Troubleshoot desktop, application, and network issues
• Manage Active Directory (accounts, permissions, group policies)
• Support Microsoft 365 and enterprise applications
• Provide mobile device support (iOS/Android, MDM)
• Perform device imaging, deployment, and lifecycle management
• Support VPN, remote access, and hybrid work environments
• Maintain ticketing system records and meet SLA targets
• Assist with IT asset inventory and logistics

• Associate's degree (Bachelor's preferred)
• 2+ years of Help Desk / Desktop Support experience in enterprise IT
• Strong knowledge of Windows 10/11 and Microsoft 365
• Experience with ticketing systems and remote support tools

Preferred

• ITIL Foundation
• Experience supporting federal/government environments
• Familiarity with security frameworks (basic awareness of NIST standards)

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models.