MDA NOC Technician III
Role details
Job location
Tech stack
Job description
We are seeking an experienced NOC Technician IV to provide advanced network monitoring, fault isolation, and service restoration for the Missile Defense Agency at Scott AFB, IL, and Hill AFB, UT. This 100% onsite position supports a 24/7/365 operational environment, ensuring the security, availability, and reliability of mission-essential communications. Primary Responsibilities Create, update, and manage tickets in Remedy; triage issues independently. Monitor real-time network events using multiple tools. Perform incident correlation, root cause analysis, and corrective coordination. Support fault isolation, diagnosis, and restoration of network elements. Document incidents, reroutes, and resolutions in CMDB. Provide Tier 1/Tier 2 support and timely escalation for outages or degradations. Deliver situational awareness reports to leadership and stakeholders. Mentor junior network controllers and assist in SOP/tool improvements. Troubleshoot and resolve complex issues across multiple DISN technologies (routers, switches, crypto devices, DWDM, optical switching, etc.). Support projects impacting future DISN operations.
Requirements
Active Secret clearance; able to obtain/maintain Top Secret. DoD-8570 IAT Level 2 certification (Security+ CE or equivalent) at start. Experience in alarm surveillance, fault management, LAN maintenance, or performance management. Advanced knowledge in 4+ areas: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. Understanding of transport and IP network topologies. Ability to work rotating shifts in a 24/7 operation. Education/Experience: High school diploma + 3-5 years relevant experience.
Benefits & conditions
Core Benefits:
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Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
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Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
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Payroll: Paid Bi-Monthly.
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401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
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Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
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UNITED HEALTHCARE PPO, extensive national coverage.
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INCLUDES: Medical/Dental/Vision/HSA.
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Eligible on the first of the month, immediately after the start date.
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Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
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Training & Career Development Reimbursement of Tuition and training needed to support career development.
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$150 monthly reimbursement contribution paid monthly towards parking expenses.
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Receipts must be submitted by the close of business on the 25th of each month.
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Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
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Performance bonus - Project-based
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Yearly bonus - Company based