IT Change and Compliance Analyst

Reporting within the Information Technology Services (ITS) Project Management Office (PMO), the IT Change & Compliance Analyst plays a key role in supporting and advancing good service management practices within Information Technology Services. This position focuses on strengthening operational processes, improving service delivery, and ensuring policy and compliance alignment across the organization. Core responsibilities include but are not limited to change management, development and maintenance of workflows, policy and inventory tracking, and support for regular compliance activities. The successful candidate will collaborate closely with the Project Management Office (PMO), technical teams, Information Security, and administrative partners to promote consistent processes, reliable services, and a culture of continuous improvement. The individual must be able to work in a team setting and provide a positive working environment and must be able to maintain data confidentiality and compliance with regulatory requirements (HIPAA, FERPA, etc.).

Key Responsibilities:

• Change Management

• Coordinate, facilitate, and continuously improve the ITS Change Management process.

• Schedule, review, and track change requests to reduce risk and support operational stability.

• Support change advisory discussions and maintain accurate documentation and communication.

• Workflow Development & Administration

• Within the ITSM platform - Build, maintain, and enhance workflows, forms, automations, and service catalog items.

• Partner with functional and technical stakeholders to improve process usability and clarity.

• Monitor workflow performance and recommend enhancements that increase efficiency and user satisfaction.

• Policy Tracking & Documentation Alignment

• Maintain a centralized inventory of ITS policies, standards, and procedures.

• Track review cycles, updates, and version history to ensure accuracy and compliance.

• Assist in promoting policy awareness and alignment with institutional requirements.

• IT Asset Management - Server & Software Inventory Management

• Develop and maintain a centralized, accurate inventory of servers and software assets.

• Collaborate with technical teams to document ownership, lifecycle status, and support information.

• Support lifecycle planning and provide reporting to inform operational decision-making.

• Compliance & Audit Coordination

• Plan, track, and organize annual ITS compliance activities and internal audit requirements.

• Coordinate with Information Security to clarify ownership, evidence expectations, and audit scope.

• Maintain documentation that supports regulatory, contractual, or policy-driven obligations.

• Bachelor's degree in Information Technology, Business, or a related field; OR an Associate's degree with equivalent experience

• Strong written and verbal communication skills with the ability to document processes and facilitate collaborative discussions

• Demonstrated analytical and problem-solving abilities

• Experience working in a customer-focused, service-oriented environment

• Experience with common software tools, including Microsoft Office (Excel, Word, PowerPoint) and collaboration platforms

• Experience using Customer Service Management (CSM) or Customer Relationship Management (CRM) systems such as TeamDynamix, ServiceNow, or comparable tools

• Demonstrated experience working in an analytical or data-driven environment, with the ability to interpret, organize, and communicate findings effectively

Preferred:

• Experience with TeamDynamix is highly desirable

• Familiarity with ITIL concepts and frameworks; ITIL certification

• Experience supporting change management, compliance, or process improvement initiatives

• Knowledge of software or asset inventory practices

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Salary: $57,151 - $70,000

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/offices/oea/policies-and-procedures/title-ix.html) . Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfL3zD9n76Ma5icv9N-xdvrVyU3kuaMxgW1-L2Syi-uwPGw2Q/viewform) .