Implementation Engineer, Consent

As an Implementation Engineer, Consent you'll be a hands-on technical expert focused on deploying and troubleshooting consent experiences across real-world environments. You'll work directly in customer sites to ensure banners, trackers, and consent logic function correctly across a wide range of architectures.

You'll partner closely with Customer Success to support post-sale implementations, stepping in on technical escalations to diagnose issues, guide customers, and ensure compliant deployments. A core part of your role will be debugging live implementations and translating complex technical behavior into clear, actionable guidance.

This role is a great fit if you enjoy troubleshooting how websites work, debugging JavaScript and DOM behavior, and helping customers solve technical problems.

Beyond individual implementations, you'll help scale how we deliver Consent by identifying recurring issues and contributing to playbooks, documentation, and tooling that improve speed and consistency.

What You'll Do:

• Troubleshoot Consent implementations: Diagnose and resolve issues across banner deployment, cookies, and trackers using browser tools and debugging techniques
• Support web and mobile deployments: Guide customers through implementation across websites and apps, ensuring configurations work across different architectures
• Partner on customer escalations: Join calls to provide technical guidance and translate issues for technical and non-technical stakeholders
• Improve scalability: Identify recurring challenges and contribute to playbooks, documentation, and templates
• Build implementation resources: Maintain clear guidance on deployment best practices, common issues, and tools (e.g., tag managers, CSP)
• Collaborate cross-functionally: Partner with Product and Engineering to surface pain points and improve the product experience, * Ramp on DataGrail's Consent product and implementation patterns
• Shadow customer calls and support early troubleshooting
• Resolve basic issues with guidance
• Identify and document common failure modes
• Build relationships with cross-functional teams

Within 180 Days You'll:

• Independently troubleshoot complex implementation issues
• Lead technical portions of customer escalations
• Build and maintain playbooks for common challenges
• Identify patterns and contribute to scalable solutions
• Improve resolution speed and consistency

Within 365 Days You'll:

• Act as an internal expert on Consent deployments
• Proactively address systemic implementation challenges
• Build scalable documentation, tooling, and processes
• Partner with Product and Engineering to reduce friction
• Mentor teammates and share best practices

Do you have experience in iOS development?, * 2-4 years of experience in web implementation, technical support, or similar roles

• Working knowledge of JavaScript and the browser environment (DOM, dev tools, debugging)
• Experience with tag managers or web tracking tools (e.g., Google Tag Manager)
• Strong troubleshooting skills and ability to identify root causes
• Clear communicator, able to explain technical concepts to varied audiences
• Customer-facing experience in a SaaS, agency, or implementation setting
• Comfort operating in ambiguity and working independently, * Experience with consent management platforms (e.g., OneTrust, Cookiebot, Osano)
• Familiarity with SPAs (React, Angular, Vue) or CSP configurations
• Exposure to mobile app implementations (iOS/Android)
• Experience creating technical documentation
• Interest in privacy or compliance

$80,000 - $100,000 a year - Full-time, Pulled from the full job description

• Work from home stipend
• Parental leave
• Health insurance
• Vision insurance
• Dental insurance
• Paid holidays
• Work from home, All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$80,000 - $100,000 USD

DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA. DataGrail is recognized as a G2 leader and services millions of consumers through customers like Overstock and New Balance.