Salesforce Support Lead

• Lead Support team and handle end to end Salesforce projects maintenance and support
• Work with client business and IT teams on functional aspects
• Discuss reporting needs with business users to identify critical KPIs and successful metrics.
• Design dashboards and reports that will provide data visibility into KPIs for leadership and business groups.
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications.
• Develop data recipes/dataflows in CRM Analytics tool to support business requirements.
• Help establish best practices and standards for dataflow, data recipe, dashboard, and report/lens development and
• deployment.
• Perform data analysis, produce data samples/prototypes and produce ad-hoc reports. Obtain and analyze data by accessing
• Develop reports and processes to continuously monitor data quality and integrity issues and problems.
• Locate and define new process improvement opportunities.
• Perform extensive data unit testing and quality assurance (QA). Troubleshoot issues and work cross-functionally towards a solution.
• Respond and resolve all assigned feedback (all priorities) within the set thresholds.
• Provide guidance/governance on best practices and approaches to design, implement and sustain effective data driven Analytics solutions.

Do you have experience in Systems & applications support?, * Salesforce Sales, Service, Analytic & B2B Commerce Cloud experience. Lead experience on Functional and support part is required, Copado,Apex, LWC

Pulled from the full job description

• Pet insurance
• Health insurance
• Vision insurance
• Dental insurance
• Commuter assistance, * Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.