Clinic / Admin Change Management Specialist

This position supports the California Department of Public Health's (CDPH) mission and strategic plan by advancing the health and well-being of California's diverse people and communities. As a member of the WIC Change Management Section, the incumbent serves as part of a team that provides support to users of the WIC Web Information System Exchange (WIC WISE) program, the WIC Electronic Benefit Transaction (EBT) Card, and the California WIC Application as well as other auxiliary systems and services.

The incumbent works under the direction of the Supervisor II, Chief of the WIC Change Management Section. The Health Program Specialist I (HPS I) serves as a skilled expert who consults in areas regarding the Clinic and Admin functionality of WIC WISE as well as the California WIC Application, requiring in-depth expertise of how WIC Local Agency clinic flow, business practices, and state and federal regulations and policies impact system functionality needs. The HPS I works collaboratively with the change management team, other subject matter experts (SMEs) from the WIC Division, Local Agency staff, and the system contractor to improve and enhance the technical tools used to provide WIC services and comply with regulations. This is accomplished by participating in various components of the Software Development Lifecycle, primarily business requirements gathering, user acceptance testing, documentation and investigating defects.

If new to California state service, you will need to have taken and passed the examination for this classification in order to be hired for this position. If you are a current state employee, but do not have transfer eligibility or list eligibility, you will need to have taken and passed the examination for this classification in order to be hired for this position. Please go to CalHR's website to review the exam bulletin: https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1192

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment, The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - Please see Supplemental Questionnaire instructions below at end of posting. Any applications received that do not provide a written response to the SQ may be rejected.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., 1. State and federal policies and regulations related to the WIC program or other public assistance programs

2. Completed staff work methodology
3. Project management methodology

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Ability to work both independently and in a team environment
2. Ability to handle sensitive and confidential issues
3. Ability to communicate effectively with staff at various levels, external agencies, and the general public
4. Demonstrate excellent verbal and written communication skills including reviewing and editing documents

Experience In:

1. Working with Management Information Systems to document program enrollment, participant characteristics, services provided and outcomes
2. Using Microsoft Excel to organize and track tasks
3. Coordinating with others to accomplish work-related assignments
4. Managing, prioritizing, and meeting multiple deadlines in a fast-paced work environment
5. Working with a public assistance program

Telework Information:

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH's Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee's designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do. The Women, Infants, and Children Program (WIC) has been part of the nation's nutrition safety net for 50 years. Extensive research has found WIC to be a cost-effective investment that leads to healthier infants, more nutritious diets, health care for children, and subsequently higher academic achievement for students. WIC helps families receive healthy food, nutrition education, breastfeeding support, and referrals to healthcare and other community services. Like other divisions within the California Department of Public Health (CDPH), WIC builds its program by addressing social determinants of health. WIC impacts the life course by promoting health practices that can ultimately improve life outcomes often experienced by vulnerable communities. WIC serves babies and children up to age five, pregnant women, and new mothers. Dads, grandparents, foster parents of young children, and working families are welcome at WIC too! Monthly, nearly one million WIC participants can find support at one of 83 local agencies which offer services at more than 500 sites throughout California. WIC participants can redeem their food benefits at approximately 3,800 grocers that are authorized to serve WIC families. In 2019 - 2020, the WIC Division implemented an Electronic Benefits Transfer (EBT) card called the California WIC Card and a new management information system known as WIC WISE, that allows WIC participants to be served more efficiently. The CDPH WIC Division works continuously to improve its operations and system to better support families and their partners. About the CDPH/WIC Family Over 200 state staff work at CDPH's WIC Division, headquartered at the Natomas campus in Sacramento. WIC is committed to a hybrid workforce and the state provides a modest stipend for those who fully and partially work from home. Staff are provided with a computer or laptop, camera, and large screen to conduct their work. We build our unit teams virtually and maintain contact with stakeholders by being on camera to solidify our relationships. The WIC Division is led by senior managers administering the Data and Integrity Branch, WIC Systems Integration Branch, Operations, Local Policy and Health Programs Branch, Local Services Branch, Vendor Management Branch, and the Communications, Food, and Vendor Policy Branch. Through these branches, our support staff, analysts, specialists, researchers, and nutritionists serve the needs of WIC families, support our program partners, and ensure the California WIC program is administered appropriately and effectively. "The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year." "CDPH is an E-Verify Employer" Department Website: https://www.cdph.ca.gov, Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.