Programmer Analyst - Salesforce ServiceMax Administrator / Developer

The Senior Programmer Analyst - Salesforce ServiceMax Administrator / Developer provides advanced functional and technical expertise within a mature and evolving Salesforce environment. This role works closely with the Salesforce and ServiceMax development team to analyze, design, configure, develop, test, deploy, and support enterprise Salesforce solutions., * Design, develop, and configure Salesforce Sales Cloud, Service Cloud, Experience Cloud, Agentforce, and ServiceMax solutions to support a global user base

• Ensure all Salesforce development and configuration follows platform best practices, including governor limits, naming conventions, flow design standards, and maintainable architecture patterns

• Implement complex Salesforce solutions including Apex classes, triggers, Lightning Web Components, Aura components, API integrations, and data models

• Ensure code quality through unit testing, automated testing strategies, peer reviews, and adherence to development standards

• Support release management processes including version control, deployment planning, and environment coordination

• Lead requirements-gathering sessions with product owners, business stakeholders, and end users

• Translate business needs into functional and technical requirements, user stories, and acceptance criteria

• Take ownership of assigned responsibilities, proactively identifying issues and driving solutions

• Apply professional technical judgment when working with customers, internal IT teams, and vendors

• Conduct research and evaluate emerging Salesforce technologies, including AI-driven functionality and Agentforce capabilities

• Collaborate effectively with team members to deliver solutions on time and within committed scope

• Provide training and guidance to users and team members as needed

• Continuously expand knowledge of Salesforce, ServiceMax, Agentforce, and related technologies through certifications and self-directed learning

• Participate in a shared 24-hour on-call rotation to support production issue resolution

The position focuses heavily on Salesforce Experience Cloud, including the development and optimization of external-facing portals, as well as support for Agentforce initiatives through the deployment of virtual agents designed to enhance customer experience. The role requires strong technical depth, a customer-focused mindset, and the ability to deliver scalable, maintainable Salesforce solutions., * Bachelor's degree in Computer Science or a related discipline

• Equivalent combination of education and experience may be considered

Required Experience

• Minimum of 8 years of professional experience in Salesforce development and administration
• Extensive experience with Salesforce declarative development, including object modeling, workflow rules, validation rules, page layouts, and translation workbench
• Strong Force.com development experience including Apex classes, triggers, Visualforce, and controllers
• Experience developing with Lightning Web Components and Aura Components
• Experience with Salesforce Experience Cloud (Communities)
• Active Salesforce Developer certifications required, including Salesforce Administrator or Advanced Administrator, Platform Developer I, and Platform Developer II
• Experience writing functional requirements and associated test cases

Preferred Experience

• Experience with ServiceMax
• Experience with Agentforce configuration and deployment
• UI and UX design experience within Salesforce Experience Cloud
• Experience optimizing Experience Cloud sites for mobile devices
• Understanding of Agile development methodologies
• Experience supporting enterprise or customer-facing Salesforce implementations, * Strong Salesforce solution architecture skills with knowledge of established design patterns
• Experience using Salesforce development and deployment tools such as Git and Azure DevOps
• Ability and willingness to educate and train team members and stakeholders
• Strong customer service and client-focused mindset
• Ability to manage multiple priorities and work across multiple projects simultaneously
• Demonstrated team-oriented behavior and collaboration skills
• Working knowledge of multiple business disciplines
• Excellent written and verbal communication skills with both technical and non-technical audiences