Customer-focused IT Support Specialist

Customer-focused IT Support Specialist responsible for providing end-to-end technical support across desktop, mobile, and network environments. This role troubleshoots and resolves user issues, collaborates with cross-functional teams, and ensures timely service delivery in line with SLAs. Ideal candidates bring strong problem-solving skills, clear communication, and a proactive approach to improving user experience and support processes. Description Resolve assigned tickets using strong problem-solving and troubleshooting skills Escalate complex issues and partner with Sr. Support Specialists when advanced expertise is required Collaborate effectively with team members to ensure timely issue resolution Partner with IT leadership to understand customer needs, support priorities, and service expectations Follow established IT Support processes and contribute to continuous improvement Troubleshoot hardware, software, operating systems, and network-related issues Own incidents end-to-end, ensuring resolution meets defined SLA targets Analyze, diagnose, and resolve end-user technical issues efficiently Provide remote support for systems and applications using standard tools Coordinate across teams to expedite issue resolution Document issues, troubleshooting steps, and resolutions accurately in the ticketing system Create and maintain knowledge base articles to improve team efficiency Participate in on-call rotation to support after-hours needs Assist with IT projects and additional support tasks as assigned Core Skills Desktop Support, Windows 10/11, Imaging, Office 365, Active Directory

1+ years of experience supporting Windows and iOS environments in enterprise settings Hands-on experience with Windows 10/11, Office 365, iOS, and device management tools Working knowledge of SCCM, Azure AD, and Active Directory Experience with disk imaging and PXE boot processes (SCCM preferred) Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Exposure to network infrastructure deployment and support Experience maintaining IT asset inventory Familiarity with ticketing systems (Freshservice preferred) Strong problem-solving and troubleshooting abilities Excellent communication and customer service skills Detail-oriented with strong documentation habits Demonstrated initiative and desire to grow technical skillset Ability to manage customer interactions with professionalism and poise

This is a Contract position based out of Madison, WI. Pay and Benefits The pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.