Space Development Agency (SDA) Network Technician III

The SDA Network Technician supports DISA-provided GIG/DISN services within the 24/7 DISA Global Operations Center environment. This role provides Tier 1/Tier 2 network sustainment, alarm monitoring, ticket management, fault isolation, incident escalation, service restoration, and situational awareness for mission-critical DoD network operations., * Create, update, and manage incident tickets using ServiceNow.

• -Monitor network events, alarms, and element management failures in real time across multiple monitoring tools.

• -Analyze alarms, correlate fault information, identify impacts, isolate root causes, and support resolution of network issues.

• -Support fault isolation activities, including testing, troubleshooting, fault localization, logging, and assignment.

• -Identify failed network elements, including systems, hardware, software, circuits, and facilities.

• -Coordinate with internal teams, customers, government stakeholders, and service providers to restore network services.

• -Verify service restoration after customer-initiated tickets are resolved.

• -Support network/service restoration, reroutes, normalization of circuits, and outage/degradation tracking.

• -Document reroutes and service-impacting actions in the CMDB.

• -Provide updates on outages, degradations, and incident tickets until resolution or path to resolution is documented.

• -Provide 24/7/365 sustainment support for outages, degradations, and Tier 1/Tier 2 operational issues.

• -Escalate incidents between Tier I and Tier II, including fault escalation, customer coordination, communications, ticket updates, and status reporting.

• -Provide timely situational awareness to leadership and impacted communities using approved communication methods.

• -Work directly with shift leads and O&M leadership for operational guidance.

• -Support training, SOP improvement, tool usage, and knowledge sharing across the O&M team.

• -Provide technical advice to peers and customers to help resolve complex network issues.

• -Demonstrate proficiency across DISN technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, and optical switching., Traffic Control Technician II Title: Traffic Control Technician II Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provide…

• 3 days ago, Traffic Control Technician II Title: Traffic Control Technician II Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of…
• 3 days ago

• U.S. citizenship required.

• Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.

• Ability to work in a rotating 24/7/365 operational environment.

• High school diploma and 2-4 years of relevant experience.

• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, or performance management.

• General understanding of transport and IP network topologies.

• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.

Preferred / Strongly Desired Experience:

• Experience supporting DISA, DISN, DoD, GIG, DGOC, or mission-critical network operations environments.

• Experience working in a NOC, transport, IP, cyber transport, or network sustainment environment.

• Familiarity with ServiceNow or similar incident management platforms.

• Experience coordinating with customers, government stakeholders, service providers, and technical teams during outages or degradations.

• Experience with circuit reroutes, outage normalization, SLA tracking, CMDB updates, and service restoration documentation.

Benefits Core Benefits:

• -Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.

• -Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.

• -Payroll: Paid Bi-Monthly.

• -401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment

• -Individual or company-wide performance and recognition awards (Quarterly

Health Benefits:

• -UNITED HEALTHCARE PPO, extensive national coverage.

• -INCLUDES: Medical/Dental/Vision/HSA.

• -Eligible on the first of the month, immediately after the start date.

• -Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits: -Training & Career Development Reimbursement of Tuition and training needed to support career development. -$150 monthly reimbursement contribution paid monthly towards parking expenses. -Receipts must be submitted by the close of business on the 25th of each month. -Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits:

• -Performance bonus - Project-based

• -Yearly bonus - Company based, + $24.00 per hour