Senior IT Enterprise Applications Analyst - Production Surveillance

The Senior IT Enterprise Applications Analyst - Production Surveillance supports Production and Operations by maintaining and enhancing production surveillance systems, with a focus on IFS Merrick Route Surveillance also known as P2 Explorer and related applications.

This role is responsible for ensuring system reliability, data integrity, and alignment across production data platforms. In addition to core support responsibilities, the Senior Analyst is expected to take increasing ownership of system configuration, data flows, and cross-system integration, while partnering closely with business stakeholders.

Over time, this role is expected to evolve into a key contributor in governance and prioritization of system enhancements, including participation in and eventual leadership of the Route Surveillance (RS) change advisory process.

Level and salary commensurate with background and experience.

Essential Job Functions

Application Support & Maintenance

• Provide day-to-day support for production surveillance applications including IFS Merrick Route Surveillance, Field Operator, and ProCount
• Act as a senior point of contact for Production and Operations teams for application and data-related issues
• Triage, troubleshoot, and resolve incidents and service requests in accordance with SLAs
• Lead root cause analysis for recurring or complex issues and drive long-term resolution
• Liaise with vendor support teams as needed for issue resolution

Configuration & System Management

• Perform Route Surveillance configuration updates, including mapping SCADA tags to system objects
• Ensure synchronization between ProCount, Field Operator, GeoSCADA, Canary SCADA historian system, and Route Surveillance
• Translate business requirements into system configurations and enhancements
• Contribute to design and implementation of scalable configuration standards

Data Analysis & Troubleshooting

• Investigate and resolve data issues in Field Operator trends, cases, and alerts
• Analyze production data flows across integrated systems to ensure data integrity
• Develop and optimize SQL queries for troubleshooting, reporting, and data validation
• Identify systemic data issues and recommend sustainable solutions

Enhancements, Upgrades & Continuous Improvement

• Track new functionality and releases from vendors and assist in planning upgrades
• Participate in system upgrades, patches, and enhancements following change control processes in a SOX controlled environment
• Identify recurring issues and recommend improvements to enhance system stability and performance
• Facilitate and contribute to prioritization and planning of system enhancements

Collaboration & Documentation

• Collaborate with cross-functional teams including members of IT, Production, and Operations departments
• Document configurations, processes, and troubleshooting steps in knowledge repositories
• Communicate effectively with technical and non-technical stakeholders

Governance

Participate in discussions related to prioritization of Route Surveillance enhancements and changes

• Contribute to the development of processes for managing system changes and improvements
• Build the technical and business context required to support future leadership of the RS change advisory process
• Over time, take on increased responsibility in coordinating and guiding enhancement decisions across stakeholders

This job description is not intended to be an all-inclusive list of duties and responsibilities of the position. Selected candidates will be required to follow any other job-related instructions and duties outside of their normal responsibilities as assigned by their supervisor.

Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Systems, or a related field

• 5 years of experience in enterprise application support within a client-server production environment
• Experience supporting oil and gas field operations or upstream production environments
• Familiarity with IFS Merrick suite of applications including ProCount, Field Operator, and Route Surveillance
• Strong hands-on experience writing SQL queries for data analysis and troubleshooting
• Strong analytical, problem-solving, and organizational skills
• Effective written and verbal communication skills with a customer-service mindset, * Experience working with time-series data systems including GeoSCADA, Canary historian, or similar platforms
• Exposure to data integration between operational and enterprise systems
• Experience developing data products and ETL solutions in Snowflake or Microsoft Fabric
• Experience developing and delivering solutions in Power BI or Spotfire
• Experience with the Atlassian product suite including Jira Service Management and Confluence

Experience contributing to system governance, prioritization, or change management processes