Senior Application Manager

This role serves as the technical lead and subject matter expert for access control applications supporting badging, reporting, alarm monitoring, and role-based access across Duke Health facilities. The position will report to the Director, Information Technology., * Lead administration and optimization of enterprise access control applications, including Pro Watch and future related platforms.

• Design and manage clearance codes, role-based access models, and access lifecycle rules.
• Identify, resolve, and prevent access conflicts, redundancies, and data integrity issues.
• Structure access by enterprise role, division, building, campus, and geography.
• Partner with Facilities, Security, IT, HR, and other stakeholders on access governance and automation.
• Support system enhancements, integrations, and evaluation of emerging access control technologies.
• Provide technical leadership and supervise assigned staff.

• Application support certification (ProWatch, Microsoft SQL); Database administrator strongly preferred.
• Six to eight years of experience preferred.
• Experience serving as a technical lead or subject matter expert.
• Strong database, system design, and troubleshooting skills.
• Strong verbal and written communication skills.

MINIMUM QUALIFICATIONS

Education - Bachelor's degree in a related technical field or equivalent experience.

Experience - Minimum 4 years of enterprise application support experience.