Manager, Salesforce @ SpotHero

The Manager, Salesforce is a player-coach who leads SpotHero's Salesforce team as both an individual contributor and a people manager. This role owns the Salesforce platform end-to-end: from enterprise architecture and hands-on development to team leadership (one Salesforce Developer and one Salesforce Admin) and roadmap planning. This role serves SpotHero's Marketplace teams, including Sales, Partnerships, Supply Operations, Customer Service, Marketing, and Accounting.

You will split your time between doing (e.g. writing Apex, designing integrations, reviewing architecture) and leading (e.g. setting direction, growing talent, removing blockers). You bring deep expertise across all three pillars of Salesforce: architecture, development, and administration. You know when to go deep versus when to delegate. This role reports to the Senior Director of Product Management and sits at the intersection of engineering excellence and business enablement., * Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability.

• Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events.
• Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows.
• Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.).
• Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance.
• Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets.
• Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework.
• Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages.
• Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence.

As a People Manager ( 40-50%)

• Hire, onboard, and develop a team of Salesforce Administrators and Developers; set clear expectations and growth paths.
• Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs.
• Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with the Senior Director, Product, Operator League and cross-functional stakeholders.
• Translate business priorities into sprint-ready technical work; own ticket creation and hydration in Jira; run team planning, stand-ups, and retrospectives.
• Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team.
• Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams.
• Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners.
• Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails.

Who You Are

• A player-coach. You lead by doing. You're energized by both building things and growing people.
• Business-fluent. You translate ambiguous stakeholder needs into clear technical specs without losing nuance.
• Empowering. You raise the ceiling for your team, not just your own output.
• Decisive under ambiguity. You make good calls with incomplete information and course-correct quickly.
• Inquisitive. Innovative and resourceful; you're constantly looking for ways to improve upon things.
• A strong communicator. You have exceptional listening skills and your verbal, and written communication is direct, effective, and informative. You are comfortable communicating with all levels within the organization, including Executives.
• Scalability-minded. It is a strong positive if you've been directly responsible for efforts to build scalability into business processes and systems
• Adept with Change Management. You prepare, deploy, and provide follow-up support to individuals and teams when making organizational change.
• Collaborative. You are comfortable and successful working in partnership with multiple stakeholders to complete a task or achieve a goal.
• Architecturally opinionated. You can defend a technical decision at the whiteboard and in code review.
• Security-Minded. You keep private information secure and are thoughtful when ensuring system and data access levels are appropriately set, SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

• Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.

• 7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments.

• 2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both).

• Deep expertise across all three Salesforce disciplines:

• Architecture: org design, data modeling, integration patterns, governor limits.

• Development: Apex (OOP, async, test frameworks), LWC, SOQL/SOSL, REST/SOAP APIs, platform events.

• Administration: flows, process automation, profiles/permission sets, reports/dashboards, security model.

• Salesforce Platform Developer I (PD1) required; Platform Developer II (PD2) and/or Application Architect strongly preferred.

• Salesforce Admin Certification (ADM201) required; additional certifications (Advanced Admin, System Architect) a strong plus.

• Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms.

• Hands-on experience with Salesforce DevOps tooling: Salesforce CLI, Git, CI/CD pipelines (GitHub Actions, Copado, Gearset, or equivalent).

• Strong command of relational database design and SQL; experience querying data warehouses alongside Salesforce data.

• Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups., * Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk,Genesys, Five9) and their Salesforce integrations.

• Familiarity with low-code integration (IPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce.

• Experience in marketplace or SaaS environments

• Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development experience.

• Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance.

Taking a new route? Even if you don't check all of the boxes, please still apply! We'd love to meet you & hear how you can help SpotHero drive into the future.

• Career game changer - A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.

• Excellent benefits - o In the US we cover up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company sponsored Life Insurance, 401K, and generous parental leave. o In Canada we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD

• Flexible PTO policy and great work/life balance - We value and support each individual team member.

• Annual parking stipend - we help people park!

• The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.

• A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago's Best Places to Work for Women Under 35 by Crain's Chicago Business., * Depending on your skillset and experience, you can expect your base salary to be between $124,400 - $155,000 as well as a discretionary bonus and leading total rewards package.