IT Support Engineer - Munich Based

• Provide IT support for internal infrastructure and end-user systems across macOS, Windows, and Linux environments
• Support and administer modern SaaS platforms, enterprise applications, identity management systems, and workplace collaboration tools
• Troubleshoot user access, authentication, integrations, APIs, connectors, and general SaaS-related technical issues
• Support AI-powered workplace tools, enterprise AI integrations, and modern productivity workflows
• Manage IT hardware operations including device setup, onboarding/offboarding, asset tracking, shipment handling, and workstation support
• Support core IT infrastructure including servers, virtualization, networking, backups, datacenter operations, and office IT maintenance
• Maintain technical documentation, SaaS audits, IT processes, security standards, and compliance procedures aligned with DSGVO/GDPR policies, * Familiarity with GitLab runners, GitHub Actions, and CI/CD pipeline troubleshooting
• Interest in AI operations, SaaS security, endpoint management, and IT compliance
• Experience supporting modern AI workplace integrations and enterprise AI adoption

What we offer you

• The opportunity to help define and scale IT operations in a high-growth AI technology company
• Modern infrastructure and tools to support a seamless on-site work experience
• A collaborative and international team focused on innovation and user experience
• Flexible Learning & Development opportunities to support your professional growth
• Breakfast, lunch (Tuesday-Thursday), fresh fruits, and coffee in the office

Do you have experience in macOS?, * Experience supporting SaaS platforms, enterprise applications, collaboration tools, and cloud-based workplace environments

• Understanding of identity and access management concepts including SSO, MFA, enterprise authentication, and user lifecycle management
• Experience supporting AI tools, workplace productivity platforms, and enterprise AI adoption initiatives
• Experience working with Windows, macOS, Linux, endpoint support, and enterprise IT environments
• Understanding of networking, infrastructure, virtualization, and general IT operations concepts
• Experience handling IT hardware, asset management, shipment coordination, employee onboarding, and office IT support
• Strong troubleshooting mindset with a proactive, hands-on, and service-oriented approach

Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...) Since then, we have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI. Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology.