IT Manager

We are looking for an experienced and hands-on IT Manager to support the delivery of IT services across the business. Reporting to the Head of IT, this role is focused on ensuring smooth day-to-day operations, supporting users, and maintaining a secure and reliable IT environment. You will take ownership of IT support and infrastructure while contributing to broader improvements and initiatives. You will manage a small team and act as a key point of contact for IT within the business., IT Operations & Support

· Take ownership of day-to-day IT operations and user support

· Ensure issues are resolved efficiently and with a strong focus on user experience

· Act as an escalation point for more complex technical issues

· Maintain high standards of service across all IT support activities

Team Management

· Line manage and support the Assistant IT Manager

· Help prioritise workload and ensure effective coverage

· Lead by example in delivering responsive, hands-on support

Cybersecurity & Reliability

· Implement and maintain cybersecurity measures in line with company standards

· Support the Head of IT in managing risk, backups, and business continuity

· Ensure systems are patched, protected, and monitored appropriately

· Respond to incidents and support resolution where required

Infrastructure & Systems

· Support and maintain IT infrastructure (devices, networks, cloud services)

· Administer and support Microsoft 365 (user management, basic configuration, troubleshooting)

· Manage user accounts, access, and device setup

· Assist in maintaining documentation and system standards

Hands-On IT Support

· Remain actively involved in day-to-day support, including:

· Setting up and deploying PCs, laptops, and mobile devices

· Troubleshooting hardware and software issues

· Supporting printers, phones, and office equipment

· Oversee onboarding and offboarding processes

· Ensure IT assets are tracked and maintained

· Applications & Systems

· Support business applications and coordinate with third-party providers

Do you have experience in Windows?, Essential

· Experience in a senior IT support, IT Manager, or similar role

· Strong hands-on technical background in a Windows-based environment

· Good working knowledge of Microsoft 365 (day-to-day administration and support)

· Solid understanding of cybersecurity fundamentals and good practice

· Experience supporting:

· End-user devices and environments

· Networking basics

· General office IT (printers, telephony, etc.)

· Experience mentoring or supervising others

· Ability to take ownership and make sound decisions in a small-team environment

Desirable

· Experience with endpoint/device management tools

· Exposure to cloud-based environments

· Familiarity with ERP systems (e.g. Business Central)

· Experience working with external IT providers or MSPs

· Personal Attributes

· Approachable and service-focused

· Comfortable being hands-on and visible within the business

· Practical, solutions-oriented mindset

· Strong communicator with non-technical users

· Organised and able to balance competing priorities

Pulled from the full job description

• Free parking
• Casual dress
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking, * Casual dress
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking

Norty Ltd, parent company to 11 leading clothing brands. For over two decades, Norty and its portfolio of brands have supplied top-quality garments to decorators and embroiderers in the print wear and promotions market. Our brand family includes the hugely popular AWDis, ProRTX, and Henbury. From hoodies and t-shirts to performance wear and sustainable ranges, Norty offers an unparalleled choice of colours, designs, and fabrics to meet customer needs across the UK, Europe, and the USA VISION - To be the world's canvas for self-expression. MISSION - To create incredible clothing that people love to make, sell, and wear. VALUES - Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values: * Do the right thing - We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes. Empowered individually and as a team, we make changes and take proactive decisions autonomously to do the right thing by our customers and suppliers. Our principals are never compromised. * Work together - acting as one we deliver a sum greater than our individual parts. Our varied skills and resources broaden and enhance the personalised solutions we offer distributors, customers and end users. We achieve so much more by collaborating closely with our teams, clients. and suppliers. * Do it with passion - We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it. We want to deliver unrivalled quality, value and choice that is right each time. Our passion gives us the energy, courage and care to go beyond the expected. We love what we do. * Do what you can to make the world a better place - We do what we can to make the world a better place. Continually looking for opportunities to make a positive change both near and far, breaking old patterns to deliver real improvements and lead the way. * Never stand still - Change is constant, that's why we never stand still - we adapt, and generate innovations based on leading the market and offering curated options, this means listening, learning and evolving. We are humble and genuine in our pursuit of being better everyday.