Desktop Support Engineer

· Provide onsite deskside support for end-user issues including software installation/uninstallation, Outlook/email configuration, Microsoft Office issues, and desktop/laptop application problems.

· Support user account and password-related issues in coordination with remote support teams.

· Deliver VIP support, including assistance during critical business hours.

· Provide conference room and event support, including setup and troubleshooting of AV and conferencing equipment.

Hardware & Infrastructure Support

· Perform physical installation, troubleshooting, repair, maintenance, and testing of IT equipment.

· Execute rack preparation and rack-and-stack activities for switches and routers as required.

· Provision, deploy, and maintain end-user hardware, including PCs, laptops, tablets, thin clients, monitors, peripherals, headsets, and collaboration devices.

· Install and troubleshoot wireless access points.

· Coordinate site access, equipment staging, and related onsite activities.

Operations, Audits & Security

· Conduct site audits and reconcile asset and configuration discrepancies.

· Ensure compliance with desktop security standards, including antivirus monitoring, patch management, and organizational security policies.

· Maintain accurate documentation of onsite activities, actions taken, and resolutions.

Do you have experience in Technical support?, · Strong hands-on experience with Windows desktop and laptop environments.

· Good understanding of enterprise hardware, peripherals, and basic networking (switches, routers, access points).

· Experience with Microsoft Office and Outlook support.

· Familiarity with endpoint security, patching, compliance, and ITSM/ticketing tools.

· Strong customer service orientation with the ability to handle high-priority and, * Desktop support: 3 years (required)