IT Support Analyst (BUS TCHL SUPP ANL 2 TX)

Working under direction of the Associate Director of Admin and IT, provide comprehensive technology support and consultation services to the Veterinary Genetics Laboratory (VGL). Implement, manage, and maintain the computing infrastructure for the department, including on-premises systems and cloud-based resources. Install and maintain servers, troubleshoot network issues, and provide desktop computing support for 70+ onsite or remote users across multiple locations. Provide front-line technical expertise in the areas of administration, service, and research-oriented computing activities. Ensure compliance with computing, networking, cybersecurity, and PCI policies., * 50% - Technology Support

• 30% - Server & Cloud Maintenance
• 10% - Network Support
• 5% - Record Keeping
• 5% - Project Planning, Work 8am-5pm with flexibility for occasional evenings and weekends for system deployment and maintenance activities, and project priorities as needed. T his is an on-site position with occasional remote work negotiable. Work with constant interruptions and distractions, traffic and noise from telephone, Teams, visitors, etc. Personally responsible for following health and safety guidelines/instructions.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and/or equivalent training, 4 years of related experience.
• Experience conducting broad technical support including hardware and software, resolving issues, communicating with non-technical personnel, responding to questions in simple terms, and interpreting technical information clearly and effectively.
• Expertise administering and maintaining enterprise infrastructure including Microsoft Active Directory; Windows group policies; AWS services including EC2, S3, and IAM; centralized desktop and server management tools such as SCCM, Intune, JAMF.
• Skill configuring and maintaining an IP network including DNS and DHCP servers; Ethernet hardware and cabling; and firewall administration.
• Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
• Skill, technical knowledge, and ability to perform installation and repairs of computers, peripherals, and their internal components on mission-critical systems.
• Problem-solving skills to efficiently characterize problems and determine the best course of action.

Preferred Qualifications

• AWS Cloud Practitioner or Solutions Architect certification.
• Experience configuring and maintaining cloud infrastructure in AWS, including VPCs, security groups, and CloudWatch monitoring.
• Experience with infrastructure-as-code tools such as Terraform, AWS CloudFormation, Docker.
• Experience with Microsoft SQL Server and high-availability management., * Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement, remote work, Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Be part of an internationally recognized and accredited laboratory that provides expert DNA testing for various animal species. The Veterinary Genetics Laboratory provides animal parentage verification, identification, forensics services, genetic diagnostics, and genetic research for a broad range of domestic species as well as primates and wildlife species. We are looking for a representative to work in this non-profit laboratory that is part of the UC Davis School of Veterinary Medicine and strives to provide highly accurate DNA testing for animals while also promoting education and scientific advancement in animal genetics. **VGL is currently located on the Davis campus but will be relocating to AggieSquare on the UC Davis Sacramento campus ~ Date TBD, At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks