IT Architect - Software

This position combines hands-on development (approximately 75%) with platform architecture, solution design, and technical governance (approximately 25%). In this role, you will establish architectural standards, mentor and guide developers, and personally deliver complex, business-critical functionality that enables scalable, high-quality implementations.

As a key technical authority, you will collaborate closely with stakeholders, clients, and development teams to translate business and ITSM/ITIL requirements into robust ServiceNow solutions. You will play a critical role in maintaining platform health, ensuring upgrade readiness, and driving long-term architectural alignment across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine., * Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.

• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers.
• Provide hands-on development support.
• Design software components from business requirements.
• Document and diagram application functionality from business requirements.

Technical Architect Responsibilities (~25%):

• Own end-to-end platform architecture across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine.
• Define and maintain technical standards, design patterns, and architectural guardrails.
• Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
• Review and approve solution designs, data models, integrations, and custom application architectures.
• Serve as the final technical escalation point for complex platform decisions.
• Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
• Partner with stakeholders to develop architecture strategies and implementation frameworks.
• Produce and maintain architecture diagrams, design artifacts, and technical documentation.
• Mentor and lead other developers

Lead Developer Responsibilities (~75%):

• Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
• Lead development of complex or high-risk components.
• Build and support custom applications using ServiceNow App Engine.
• Review, refactor, and optimize developer code for architectural alignment and performance.
• Support POCs, upgrade remediation, and complex defect resolution.

Program-Specific Responsibilities:

• Lead requirements analysis and gap assessments for enterprise implementations.
• Design deployment strategies aligned with ITSM and ITIL frameworks.
• Provide architectural oversight for integrations and data flows.
• Ensure upgrade readiness through regression planning and technical validation.
• Maintain audit-ready technical documentation.
• Support SDLC governance and continuous improvement across the platform., * Hardwired internet (ethernet) connection
• Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
• Private work area and adequate power source

• 7+ years enterprise IT experience.
• 2+ years ServiceNow architecture and implementation leadership.
• Proven success leading large-scale ServiceNow implementations and upgrades.
• Expertise across ITOM, ITAM, SPM, GRC, and CMDB.
• Strong proficiency in server-side and client-side JavaScript.

Required Certifications

• ServiceNow Certified System Administrator (CSA).
• One or more ServiceNow Implementation Specialist certifications.

Additional Requirements as per contract/client:

• High School Diploma or GED required
• Must reside in the U.S.
• Must be a U.S. citizen.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education/Federal Student Aid.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus., '- Bachelor's degree in related field.
• 7-10 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.

$120,000

Maximum Salary

$160,000