Senior IT Consultant - Level 3 Engineering & Client Solutions

• Lead client-facing calls - you're the person explaining what happened, what we're doing about it, and what we're building to prevent it next time. Not reading a script. Owning the conversation.
• Drive escalation resolution - take the hard stuff from L1/L2, dig into root cause, fix it, and document it so it doesn't come back.
• Troubleshoot deep Microsoft 365 environments - Entra ID, Exchange Online/Outlook (service-side and client-side), Intune, endpoint security. This is your daily toolkit.
• Build and maintain infrastructure - network monitoring, server health, firewall management (SonicWall, Fortinet), VPNs, DHCP/DNS, VLANs.
• Automate with PowerShell - Exchange Online, Graph API, Intune scripting. If you can script it, you don't do it twice.
• Contribute to projects - new system rollouts, migrations, tool implementations. You'll have a seat at the table, not just a ticket in the queue.
• Maintain strong client relationships - proactive communication, regular check-ins, translating technical reality into language clients trust and understand.

Do you have experience in SharePoint?, * 3-6+ years in an advanced support, L3 engineering, or IT consulting role

• Proven ability to lead client or stakeholder conversations - not just participate, lead
• Advanced Microsoft 365 and Entra ID experience (this is non-negotiable)
• Deep Exchange Online/Outlook troubleshooting fluency, both service-side and client-side
• Hands-on Intune and endpoint management experience
• Solid networking fundamentals - VLANs, DHCP/DNS, site-to-site and SSL VPNs, firewalls
• Strong PowerShell skills for investigation and automation
• Clear communicator who can translate complex issues for non-technical audiences
• Patient, analytical, and genuinely curious - you learn because you want to, not because you're told to

Bonus points if you also have:

• SharePoint Online architecture, permissions, or migration experience
• Apple device management (Jamf, Addigy) in mixed OS environments
• Email security project work - DMARC alignment, secure mail gateways
• EDR/XDR platform experience, familiarity with ISO 27001 or SOC 2 frameworks
• RMM platform experience (Atera or similar), * How many years of experience do you have with Microsoft 365 administration

Experience:

• IT support or advanced technical support: 2 years (Required)

Ability to Commute:

• Plantation, FL 33324 (Required)

$50,000 - $72,500 a year - Full-time