Technical Helpdesk

Compunnel Inc.
Franklin, United States of America
24 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 42K

Job location

Franklin, United States of America

Tech stack

Microsoft Windows
Software Applications
Desktop Computing
Microsoft Office
Networking Basics
Backend
Information Technology
Laptops

Job description

We are hiring Process Associates - Technical Helpdesk to provide first-level IT support and technical assistance to end users. The selected candidates will act as the primary point of contact for resolving hardware, software, and network-related issues while ensuring a high level of customer satisfaction., * Provide Level 1 technical support via phone, email, and chat.

  • Troubleshoot issues related to desktops, laptops, printers, operating systems, software applications, and basic networking.
  • Log, track, update, and resolve support tickets within defined SLAs.
  • Escalate unresolved or complex technical issues to appropriate support teams.
  • Assist users with password resets, access requests, software installations, and account-related issues.
  • Coordinate with internal IT teams, vendors, and stakeholders for issue resolution and service delivery.
  • Maintain accurate documentation of troubleshooting steps, resolutions, and system updates.
  • Deliver excellent customer service while handling multiple support requests efficiently.
  • Support backend administrative activities and client record management as needed.

Requirements

Do you have experience in Windows?, Do you have a Associate's degree?, This role requires strong communication skills, troubleshooting expertise, and the ability to work efficiently in a fast-paced support environment., Required Skills & QualificationsTechnical Skills

  • Basic understanding of Windows operating systems and Microsoft Office applications.
  • Knowledge of hardware, software, and networking fundamentals.
  • Familiarity with ticketing tools and IT support processes.
  • Ability to troubleshoot common technical issues effectively.

Soft Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal abilities.
  • Good analytical and problem-solving skills.
  • Ability to work in a team-oriented and fast-paced environment.
  • Strong organizational and multitasking capabilities.

Preferred Qualifications

  • Prior experience in Service Desk, Technical Helpdesk, or IT Support roles preferred.
  • Exposure to ITIL processes or ticket management systems is an added advantage.
  • Associate/Bachelor's degree in IT, Computer Science, or related field preferred.

Benefits & conditions

3.63.6 out of 5 stars 1 Northwestern Mutual Way, Franklin, WI 53132 $19 - $20 an hour - Contract

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