IT Systems and Security Support Specialist

• Education - Minimum associate's degree in computer science. \n
• Experience supporting Microsoft 365 -based environments with identity and access management principles \n
• Working knowledge of IT security and compliance \n
• Strong documentation and communication skills \n
• 3 years' experience with Microsoft Azure \n
• Experience supporting public-sector, compliance driven, or audit sensitive environments being a plus. \n

• Support IT management and maintain Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, SharePoint, OneDrive, and Teams \n
• Support endpoint management and configuration using Intune and related tools \n
• Assist with identity, lifecycle management, including user provisioning, access reviews, and offboarding \n
• Document system configurations, processes, and standards \n

\n

2. \nSecurity and Compliance Support \n \n \n \n

• Assist with implementation and maintenance of security controls, including \n \n

• Conditional Access policies \n
• Least-privilege access models \n \n

• Support compliance efforts through: \n \n

• Documentation preparation \n
• Access audits and reviews \n
• Policy implementation and enforcement \n \n

\n \n \n

• Assist with vulnerability remediation, patching coordination, and basic security monitoring \n

\n

3. \nInfrastructure Stability and Risk Reduction \n \n \n \n

• Support backup and recovery processes, verify backup integrity, and assist with disaster recovery readiness \n
• Assist with system reliability initiatives to reduce outages and service interruptions \n
• Act as secondary coverage for critical systems during absences or high-impact incidents \n

\n

4. \nDigital Transformation Support \n \n \n \n

• Provide technical support for ongoing modernization projects, including: \n \n

• Cloud migrations \n
• Data and SharePoint restructuring \n
• Identity and access redesign \n \n

\n \n \n

• Coordinate with the Software Developer to ensure infrastructure and security alignment for custom solutions \n
• Assist with testing, rollout planning, and post-implementation stabilization \n

\n

5. \nOperational Support (Limited and Structured) \n \n \n \n

• Serve as escalation support for complex technical issues when required \n
• Provide secondary help desk coverage during peak periods or staff absence (not primary duty) \n
• Assist IT management in routine operational tasks \n