Dealer Support Analyst

· Understand components of the PASE program (guidelines, components and calculations). · Access pertinent GM information via computer or personnel to properly understand and document the client's situation and / or question. · Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments. · Ask probing questions to understand the situation and answer and/or direct appropriately. · Perform cursory investigation to identify and resolve questions & potential issues. · Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client. · Recognize and record suspicious activity related to PASE. · Work with the RIM Help Desk regarding RIM Compliance.

· Clear, Professional Written and Oral Communication Skills · Demonstrate empathy and understanding when interfacing with the dealers · Detail orientated and ability to focus on repetitive issues/concerns · Proficient computer skills · Proficient at Microsoft Office (Word, Excel, Power Point) · Phone Skills · Listening Skills · Problem Solving Skills · Multitasking Skills · Customer Focus · Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe · Professionalism · Patience Preferred Proficiencies: · IMS · Global Connect · Sales Reporting Tool · Same Day Repair Parts Checker Tool · Dealership Experience preferred · Demonstrated Leadership Skills