Organizational Change Management Specialist (PA, MD and DE State)

Lead organizational change initiatives using Agile informed practices; participate in sprint ceremonies to align change activities with iterative delivery. Conduct change readiness assessments (surveys, stakeholder impact analyses, adoption risk profiles) and develop actionable remediation plans. Create and execute comprehensive communications plans: key messages, channels, cadence, stakeholder segmentation, and feedback mechanisms. Design and deliver training programs across a broader scope (end users, supervisors, SMEs, and leadership), including curricula, job aids, and train the trainer sessions. Maintain an integrated change backlog and roadmap aligned to product increments; collaborate with Product Owners and Scrum Masters to prioritize change actions. Define and manage acceptance criteria for business readiness; lead User Acceptance Testing (UAT) planning, coordination, and defect triage in partnership with QA. Establish and maintain change governance: roles, decision rights, and approval workflows across PA, MD, and DE agencies. Develop stakeholder engagement strategies (stakeholder interviews, workshops, town halls) and measure sentiment and adoption KPIs. Produce change metrics dashboards and reports for senior leadership and regulatory bodies; track adoption, proficiency, and utilization outcomes. Ensure compliance with state and federal regulations and agencyspecific policies; align communications and training materials with accessibility standards (e.g., Section 508).

Bachelor's degree in Organizational Development, Communications, Human Resources, Information Systems, or related field. 3-5+ years' experience in organizational change management within public sector or regulated environments. Handson experience with Agile environments (Scrum/Kanban), including aligning change deliverables to sprints and releases. Demonstrated expertise in change readiness, communications planning, training program development, and stakeholder engagement. Experience leading UAT/acceptance testing readiness and coordinating cross functional validation activities. Specialized Experience: Strong facilitation and coaching skills; ability to influence without formal authority. Proficiency with Agile collaboration tools (JIRA, Confluence) and change enablement tools (MS Teams, SharePoint). Exceptional written and verbal communication skills tailored to diverse stakeholder groups. Experience designing communications and training for largescale, multiagency programs across PA, MD, and DE. Data driven mindset: define KPIs, analyze adoption metrics, and iterate on change strategies. Preferred Qualifications: PROSCI® Change Management Certification or equivalent. PMIACP® (Agile Certified Practitioner) or Certified ScrumMaster (CSM). U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Health insurance BVA Bears IT Solutions is seeking Organizational Change Management Specialists for the PA, MD area as well as DE area. This full-time hybrid role requires a minimum of two on-site days each week at locations in PA, MD, and DE. The standard workday consists of 8 hours, scheduled within the window of 7:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding government holidays. Core hours, generally 9:00 a.m. to 3:00 p.m., should be covered; however, specific core hours may vary depending on the agency's requirements.