Sales Development Representative (SDR) - Managed IT Services

We are looking for a driven and professional Sales Development Representative (SDR) to join our growing Managed IT Services team. In this role, you will be the first point of contact for prospects across our targeted outbound campaigns and inbound responses - playing a critical role in building pipeline and fueling revenue growth.

You will work within a defined playbook focused on the professional services market, including financial, insurance, legal, engineering and healthcare industries. You will operate with clearly defined daily and weekly metrics using tools, messaging, AI automation and support designed to help you succeed. This is an excellent opportunity to build a meaningful B2B career in the technology industry with opportunity to grow with a great company., Pipeline Creation & Qualification

• Execute outbound calls, emails, and LinkedIn outreach to named accounts; convert inbound leads within SLA
• List building and prospect vetting experience
• Qualify prospects against ICP criteria: industry, company size, tech stack, regulatory scope, pain points, timeline, and buying authority
• Set discovery meetings that AEs accept and prospects attend; multi-thread across Ops, IT, Security, and Compliance stakeholders

Process Execution & Daily Metrics

• Develop prospect database for targeted industries using various tools to identify, evaluate and verify information for marketing and prospecting.
• Meet daily activity targets: 50-70 targeted dials daily, 8-12 live connects, 20-30 tailored email/LinkedIn touches, and 1-2 meetings set and accepted
• Meet weekly targets: 250-350 dials, 40-60 connects, 6-8 meetings set, with a 75%+ show rate
• Respond to hot inbound leads within 5 minutes; follow up on MQLs within 1 business hour
• Research 5-10 accounts daily to confirm tech stack and regulatory drivers

Campaign & Event Support

• Execute pre-event outreach and post-event follow-up within 48 hours
• Convert content offers (e.g., compliance toolkits, DR/BCP checklists, runbooks) into booked meetings
• Help coordinate events like webinars, lunch and learns, breakfast tech reviews, etc.

CRM Hygiene & Reporting

• Log every touch with accurate dispositions, contact roles, and next steps
• Maintain 95%+ data completeness with no open tasks older than 48 hours
• Document appointment outcomes and meeting notes including pain points, stack details, compliance factors, and timeline

• 1-3 years of proven experience in B2B inside sales, telemarketing, or sales development - technology or managed services preferred
• Strong phone presence and professional written communication skills; ability to tailor messaging by persona (COO/Ops, CIO/IT, CISO/Security, Compliance, CFO)
• Proficiency or working knowledge of: Salesforce or HubSpot or similar CRM's, Seamless ai, ZoomInfo, LinkedIn Sales Navigator, Calendly, and Microsoft Teams or Zoom.
• Solid understanding of B2B sales processes, pipeline development, prospect list development, and outbound prospecting strategies
• Consistent, positive, and professional demeanor in high-volume outbound environments

Why Join Us

You'll step into a role with a proven playbook, clear metrics, real tools, and a team invested in your growth. If you're competitive, coachable, and passionate about technology sales - we want to hear from you.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home