Pharmacy Integration Specialist

We're looking for a Pharmacy Integration Specialist who thrives at the intersection of healthcare technology, client relationships, and complex problem-solving. This role sits at the heart of how Eldermark connects with the pharmacies that serve our Senior Living customers.

You don't need to be a software engineer. But you do need to understand how pharmacy systems work, how data flows between applications, and critically, how to communicate clearly with pharmacy IT contacts, community administrators, and internal teams alike. You'll be the subject matter expert our stakeholders rely on when things need to get set up, changed, or fixed.

This is a senior-level role with a high bar. Once up to speed you'll work with minimal direct oversight under an experienced Pharmacy Integration Director and are expected to take full ownership of your integrations from kickoff through go-live and beyond., Client Engagement & Communication

• Serve as the primary point of contact for pharmacy partners and Eldermark customers throughout the integration lifecycle
• Translate technical concepts for non-technical stakeholders and translate pharmacy workflow knowledge for technical teams
• Facilitate onboarding calls, requirement-gathering sessions, and go-live support with independent pharmacy contacts
• Maintain clear, timely, and professional written and verbal communication with all stakeholders

Integration Ownership

• Own pharmacy integration projects from initial scoping through implementation, migration, support and change management
• Develop a deep understanding of each pharmacy system's workflow - what triggers messages, what data is sent, and how it flows into Eldermark
• Identify and document differences between pharmacy configurations, even when using the same underlying pharmacy platform
• Coordinate with NextGen's Mirth team on channel configuration needs, providing clear and accurate specifications
• Manage multiple concurrent integration projects independently, maintaining quality and meeting commitments

Troubleshooting & Problem Resolution

• Investigate integration issues by analyzing message flow, identifying where data is deviating from expectations, and driving resolution
• Serve as the escalation point for integration-related support issues
• Distinguish between pharmacy-side configuration issues, Eldermark behavior, and Mirth channel problems - and route accordingly

Documentation & Continuous Improvement

• Document integration specifications, pharmacy-specific configurations, and known variances for internal reference
• Identify patterns across integrations and contribute to process improvements and scalable solutions
• Act as a customer advocate internally, feeding real-world pharmacy workflow insights back to the product team

Success in this role looks like:

• Independent pharmacies go live smoothly, on schedule, with clear communication throughout
• Pharmacy partners and facility customers feel supported and know who to call
• Integration issues get resolved quickly because you understand the data flow and can isolate the problem
• The Pharmacy Integration Director can trust your work without having to review every detail
• Your documentation means the next integration with a similar pharmacy takes less time than the last one

Do you have experience in Project stakeholder communication?, * 3+ years of experience in a healthcare IT, pharmacy systems, or software implementation role

• Familiarity with long-term care pharmacy workflows - understanding what happens operationally when a medication is dispensed, refilled, or changed
• Foundational technical literacy: comfortable with concepts like static IPs, database structure, and how data moves between systems
• Conceptual understanding of integration and messaging - you don't need to know HL7 inside out, but you need to understand that data is packaged and transmitted between applications and that the "standard" is rarely perfectly standard
• Exceptional communication skills - written and verbal - with the ability to adapt your style for pharmacy IT contacts, clinical staff, and internal stakeholders
• Demonstrated ability to manage your own work independently, prioritize across multiple active projects, and deliver with minimal supervision

Key Traits

• Naturally curious - you want to understand why data looks the way it does, not just whether it works
• Comfortable with ambiguity - you can make progress when the spec isn't clean and the pharmacy contact isn't sure what their system does
• Ownership mindset - you treat your integrations like your own; you don't drop the ball and you don't wait for someone to tell you there's a problem
• Relationship-oriented - you build trust with external partners quickly and maintain it over time
• Adaptable - you apply your framework consistently while accepting that each situation is unique, * Direct experience working at or with a long-term care pharmacy (dispensing, operations, or systems)
• Familiarity with HL7 messaging concepts or healthcare data interoperability
• Experience with pharmacy platforms such as FrameworkLTC, QS/1, PioneerRx, or similar
• Prior experience in a client-facing implementation or integration role at a healthcare software company
• Familiarity with EMAR or clinical documentation systems in a senior living or post-acute care setting, * healthcare IT, pharmacy systems, or software implementation: 3 years (Required)

3.73.7 out of 5 stars Remote $70,000 - $90,000 a year - Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

LivTech is looking for individuals who are passionate about making a difference in the healthcare industry, especially care delivery for aging adults. We do this by providing software and solutions that improve the quality and continuity of care while improving operational efficiency of care providers. LivTech provides exceptional opportunities for self development while building an exciting career in a leading-edge, hi-tech industry. Our culture and casual work environment give you the freedom to manage your own career. If you have the drive and ambition to apply your knowledge and skills, you'll appreciate the opportunities LivTech has to offer, along with an excellent benefit package. Visit our web site at https://livtech.com/ to learn more about our fast growing company.