IT Technician

Focus Resourcing Group
Reading, United Kingdom
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Reading, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Hyper-V
Local Area Networks
Microsoft Office
Windows Server
Powershell
Azure
Software Deployment
Backup and Restore
Computer Equipment
Information Technology
Performance Monitor

Job description

A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply.

This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role.

Your role:

  • Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.

  • Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.

  • Develop strong working relationships with remote sites and end users to improve overall IT support experience.

  • Work closely with operational teams to ensure IT assets are used efficiently and effectively.

  • Maintain and update the IT asset register in line with ISO 27001 compliance requirements.

  • Perform routine support tasks including:

  • Password resets

  • File restoration

  • New user account creation

  • Managing security group access

  • Assist with new starter laptop builds, onboarding, and IT induction training.

  • Maintain and update onboarding documentation and build checklists.

  • Ensure software installations and devices are patched regularly using standard tools.

  • Support the local area network across sites, escalating network issues where required.

  • Maintain knowledge base documentation and FAQs for IT support processes.

  • Provide guidance and orientation to users on operating computer equipment and systems.

  • Manage local IT hardware stock and peripherals.

  • Support delivery of IT project work within agreed deadlines.

  • Assist with maintenance, patching and proactive monitoring of IT services and infrastructure.

  • Support the change management process, raising change requests where required.

  • Assist with maintaining ISO 27001 and ISO 9001 compliance activities.

  • Produce reports on:

  • Service desk performance

  • IT asset status

  • Backup status and performance

Requirements

  • Working with Active Directory
  • Supporting Office 365 environments
  • Experience with Windows 10 and Windows 11
  • Experience working within a Service Desk environment managing and escalating calls
  • Creating and maintaining technical documentation
  • Strong organisational skills and attention to detail
  • Excellent written and verbal communication
  • Ability to troubleshoot logically and methodically
  • Ability to work effectively within a team environment
  • Experience providing 1st / 2nd line support in Windows environments

Desirable Experience

  • MacOS support
  • Windows Server 2016 / 2019 / 2022
  • Microsoft Hyper-V
  • Hybrid Azure AD / Entra ID environments
  • Backup technologies
  • PowerShell scripting
  • Experience working in a regulated or ISO-compliant environment

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