Technical Professional Services Consultant

We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle.This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving., Implementations & Project DeliveryDeliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-liveParticipate in client meetings and workshops to gather and document business and technical requirementsContribute to the creation of Statements of Work (SOW) and project documentationConfigure the platform in line with client requirements and agreed specificationsCarry out QA and testing activities prior to go-liveAttend on-site client visits where requiredProvide hypercare support in the period following go-live, ensuring a smooth transition Existing Client ProjectsDeliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of qualityClient EngagementEngage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshopsBuild strong working relationships with clients, supporting a positive and trusted experience throughout engagements

Platform & ProductApply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrationsSupport data ingestion activities, ensuring accurate onboarding of client data into CARAGONCreate and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement Measures of SuccessOn-time and in-scope delivery of implementations and client projects.Client satisfaction and hyper-care outcomes post go-live.Quality and accuracy of SOW documentation and requirement capture. Strength and consistency of client stakeholder relationships.Contribution to product improvement through actionable client and support insights. Essential Experience & Skills:Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technologyStrong requirement gathering and documentation skillsHands-on experience with platform configuration, QA, and testingConfident communicator, comfortable engaging directly with clients in meetings and workshopsStructured approach to problem-solving with strong attention to detailAbility to manage multiple workstreams and prioritise effectively DesirableExperience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream)Familiarity with dental group operations, NHS/private dentistry workflows, and pay structuresExperience with data ingestion and reporting toolsKnowledge of CARAGON or similar workforce management / analytics platforms

Additional InformationJob type: RemoteSalary: £38,000 per annum + generous benefits Benefits include:* Income Protection* Life Assurance* Enhanced pension* Health Cash Plan* 28 days annual leave + bank holidays* Sick pay scheme* A range of flexible benefits via our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application!

Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.