Information Technology Operations Support

We are seeking an IT Operations Support Analyst to join our team in Bristol. Reporting to the Head of IT, you will act as the primary on-site IT contact, delivering high-quality face-to-face 1st and 2nd line support. This is a hands-on role where you'll support day-to-day IT operations, onboard new employees, and ensure the smooth running of IT systems within the Bristol office. Key ResponsibilitiesIT Support & Operations· Provide day-to-day IT support within the Bristol office· Deliver face-to-face 1st/2nd line support for all on-site IT issues· Ensure support tickets are managed and resolved promptly· Maintain and monitor the local network environment· Track IT assets, including hardware stock and peripheral requirements· End-User & Hardware Support· Configure and deploy laptops and desktops for new starters and upgrades· Support Microsoft Office (MS365) and other business applications· Install and maintain printers and user peripherals· Auditing, Compliance & Security· Assist with IT and cyber security training (e.g., Cyber Awareness)· Ensure adherence to IT policies and procedures· Support cyber security activities and simulations· Work alongside the Cyber Security Officer on reporting and compliance· Administer Active Directory· Provide basic Windows Server administration (single server environment)· Travel occasionally to other sites for support and project work (South only)· Participate in occasional out-of-hours support when required

Essential Skills & Experience· Proven experience in 1st/2nd line IT support within a Windows environment· Strong knowledge of Microsoft Windows and Windows Server (including Hyper-V)· Experience supporting Microsoft Office / Microsoft 365· Experience configuring and deploying Windows devices (including domain joining)· Experience working within secure IT environments (e.g., Cyber Essentials Plus)· Strong analytical and problem-solving skills· Excellent communication and interpersonal skills Desirable Skills· Experience with Atlassian tools (Confluence, Jira, Bitbucket)· SAP Business One administration (ideally with BEAS Manufacturing)· ESET Protect administration· Ubuntu/Linux administration· Microsoft Office VBA knowledge· Experience within ISO9000 or defence/manufacturing environments What We're Looking For· Self-motivated and able to work independently· Strong team player with a collaborative mindset· Adaptable and resilient in a fast-paced environment· Proactive problem-solver with a focus on continuous improvement

Benefits· 25 days holiday plus Bank Holidays (increasing with service)· Flexible working options· 4x Death-in-Service scheme (after 3 months' service)· BUPA healthcare & dental-care insurance (after successful probation)· Long service rewards, including additional holiday entitlement· Enhanced employer pension contributions of 6.8%· Salary sacrifice schemes, including Cycle to Work· Excellent training and development opportunities· Recommend-a-friend scheme· Option to buy and sell annual leave· Regular staff social events throughout the year· Recognition and reward for your contributions Why Join?· Be the key IT presence in a growing Bristol office· Work within a global defence and technology group· Opportunity to contribute to wider IT strategy and innovation· Diverse and hands-on role with real impact Contact Joel Fletcher at Luminate Talent