Director, Technology Change Management, Consumer Business - Organisation Workforce Transformation

Within the role, you will have responsibility for bringing your industry knowledge, change management and transformation experience, along with broader consulting skills, to:

• Lead strategic transformations for consumer business clients, guiding them through complex technology-enabled change, evolving operating models, regulatory shifts, and emerging market trends. Drive the realisation of benefits by championing innovative change management strategies that foster exceptional employee experiences and accelerate the adoption of new ways of working across the consumer value chain.
• Provide strategic counsel to consumer business clients, addressing their most complex challenges related to market disruption, operational efficiency, and regulatory compliance. Leverage deep industry knowledge and cutting-edge technology solutions to develop and implement innovative, data-driven recommendations that deliver tangible business outcomes.
• Lead, drive and oversee the end-to-end delivery of large-scale, technology-enabled change programmes within the consumer business sector. This includes strategic planning, robust risk management, and cultivating executive-level client and stakeholder relationships. You will lead, mentor, and empower diverse project teams to achieve successful outcomes and exceed client expectations.
• Drive business development by cultivating and expanding executive-level client relationships, identifying new opportunities, and leading the development of compelling new proposals. Play a pivotal role in shaping industry and account strategies, contributing to the growth of our consumer business practice.
• Collaborate extensively with a range of stakeholders, both internally within Deloitte, across strategic alliances (e.g., Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms) and forums, and within client organisations, fostering strong partnerships and driving collective success.
• Shape the future of our practice by leading internal initiatives in proposition development, methodology enhancement, and thought leadership. Actively contribute to knowledge capture and shar sharing, elevating our capabilities and market presence in technology-enabled change for the consumer sector.

As a Director and a leader in our business, your experience should demonstrate a proven track record in:

• Leading and directing diverse, large-scale transformation programmes, leveraging both traditional and agile methodologies. This encompasses a broad view of transformation, including technology enablement (e.g., Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms), operating model redesign, regulatory compliance, and strategic responses to evolving consumer industry trends.
• Strategically planning and efficiently delivering large-scale, technology-enabled business transformation initiatives within consumer organisations, with a deep understanding of market nuances and the ability to activate change at pace.
• Guiding organisations through significant change, expertly planning and delivering change initiatives to activate large-scale business transformation enabled by technology at pace, specifically within the nuances of the consumer market.
• Building, nurturing, and leveraging strategic client and stakeholder relationships at senior levels within organisations, fostering trust and collaborative partnerships essential for successful technology adoption and change.
• Leading and orchestrating multi-disciplinary teams in fast-paced project environments, showing personal resilience and strategic oversight, and the capacity to drive complex technology-enabled initiatives to successful completion.
• Experience in leading functional transformation projects, particularly within customer-facing functions (e.g., Sales, Marketing, Service), Supply Chain, Finance, or HR, ideally within the Consumer Business sector.
• An innovative mindset combined with a keen interest in current thinking around transformation, change management, and disruptive technologies and business models that are shaping the consumer landscape.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.